Lead Clinic Administrator - Dunn, NC

Full Time -

Dunn Outpatient Clinic

The Lead Outpatient Clinic Administrator for Carolina Therapy Services, Inc. will assist other members of the Outpatient Clinic team in daily operations including, but not limited to, the duties listed below. The Lead Outpatient Clinic Administrator will direct workflow by having daily oversight of and assigning tasks to the supporting Outpatient Clinic Administrator. The Lead Clinic Administrator will be responsible for ensuring all job responsibilities and duties of the Outpatient Clinic Administrator in their assigned clinic are completed accurately and timely. The Lead Outpatient Clinic Administrator will report directly to the Director of Pediatric Services or the Clinic Operations Manager.

-Greeting clients and visitors

· Scheduling Appointments – includes appointments/evaluations for new clients and existing clients. Follow up with clients if client is late/does not show. Update therapists’ schedules to reflect appointment types including but not limited to: no authorization, cancelled within 24 hours, no show, make up visit, etc.

· Maintain new referral/client information – responsibilities include sending out and receiving back new client packets, schedule evaluations, file evaluation reports within 7 days and mail a copy to parent/legal guardian and a copy to

referral source, schedule client with therapist, enter new client into billing software, ensure all information in client chart is complete so we can bill for services.

· Responsible for obtaining coverage for evaluations and treatments. Responsible for oversight of clinic staff member’s schedules to ensure treatment time is maximized and all clients are seen as scheduled.

· Preparation and management of client charts – responsibilities include preparation of patient chart at client’s check-in, enter client in electronic health record (onset, SOC, date, name, DOB, insurance, co-pay, codes).

· Provide Billing Support – Collect any co-pays and/or other amounts owed at client check-in as instructed by the Outpatient Billing Specialist. Send all co-pays to corporate office as instructed and in a timely manner.

· Ensure all equipment is stored appropriately and is in good working order. Ensure any work orders for equipment or facility repairs are directed to corporate in a timely manner.

· Responsible for maintaining a safe working environment for staff and a safe clinical environment for patients.

· General office/receptionist duties – including but not limited to answering phones.

· Other office and housekeeping duties as assigned – to include but is not limited to ensuring entry way, lobby, and all common areas are safe, clean, and presentable to guests/clients/visitors at all times. Trash and restrooms should be monitored for cleanliness. Restrooms should be stocked with supplies at all times. Ensure a clinic policy is in place to ensure materials and equipment are cleaned on a routine basis.

· Maintain customer relationships with referral sources through verbal and/or written communication.

· Ensure current professional license for each clinical staff is displayed in designated area.

· Assist with credentialing process as needed.

· Order supplies and treatment materials – Submit through Corporate Office with Manager/Director prior approval.

· Complete insurance verification for new referrals prior to scheduling evaluation and repeat insurance verification monthly using approved insurance verification process.

· Other duties as assigned

Requirements

Prefer one (1) year experience in medical billing and coding

· Minimum high school diploma required; Associates degree preferred

· Excellent verbal and communication skills

· Excellent organizational skills and attention to detail

· Strong supervisory and leadership skills

Benefits

·

• Competitive Compensation
  
• Comprehensive medical, dental & vision plans
  
• Teledoc
  
• Paid Time Off (PTO)
  
• Retirement Plan (Traditional & Roth 401(k)) with Company Matching
  
• Life Insurance
  
• Company paid group life insurance
  
• Short & Long term disability
  
• Critical Illness
  
• Flexible Spending
  
• Licensure Reimbursement
  
• Bereavement Leave
  
• Accidental death and dismemberment
  
• Clinical support and training
  
• Continuing Education
  
• Tuition Assistance
  
• Christmas Club
  
• Surgical & Major Imaging Discount Card