Customer Service Representative

Job Description

Job Description

Customer Service Representative

** PLEASE, NO CALLS. ALL CANDIDATES MUST APPLY ONLINE**

Horne Heating and Air Conditioning has been servicing Charlotte and its surrounding areas since 1983! We attribute our years of success to our focus on delivering honest, reliable, and innovative solutions to our community. We use our extensive experience to help customers enjoy dependable comfort all year.

Mission Statement

Our goal as a family-owned and operated company is to provide a conscientious and motivated staff who consistently deliver quality, value, and comfort with 100% satisfaction. Your Comfort is Our Business.

Currently, we have an immediate opening for a Customer Service Representative who will support the Service and Sales department by engaging with customers on unsold projects. This role requires proficiency in outbound phone sales, exceptional customer service, and strong sales abilities. The ideal candidate will possess excellent self-management skills, effectively prioritize tasks and schedules, and exhibit high analytical capabilities to deliver accurate and reliable service.

What We Offer:

• Medical, dental, vision, and life insurance
• Paid time off, holidays, and your birthday
• 401k with 3% full match and partial match on 4-5%
• Year-round work schedule
• Professional development, including reimbursement for certifications
• Annual end-of-year party
• Quarterly team-building events

Work Hours: Full-time and part-time shifts are available

Pay Range: $16 - $20 per hour depending on experience

Why Work with Us?

• Strong Team Culture - We thrive in a supportive environment where your growth and well-being are our top priorities. Enjoy a workplace that values collaboration and mutual respect, ensuring you feel right at home.
• Top-Notch Leadership - We are dedicated to offering leaders who prioritize employee development. They are knowledgeable, team-focused, and conduct regular check-ins.
• Additional Earning Potential - We offer competitive pay and nearly every position has the opportunity for additional spiffs/commissions. We provide stability with a year-round work schedule.
• Company Events and Trips - We value our team and celebrate our successes with quarterly team building events, annual end of year party, and previous trips include Vegas, Dominican Republic, Bahamas, and Mexico!

Core Values We Live and Operate By

H onesty

O pportunity

R ecognition

N eighborly

E mpowerment

Required Qualifications:

• 3 years of customer service experience
• Ability to communicate effectively both verbally and in writing
• Computer proficiency in Word, Excel, Outlook
• Experience in reviewing documents for accuracy
• Ability to manage a multiple-line phone system
• High school diploma or GED
• Excellent verbal, written, and communication skills in English

Preferred Qualifications:

• Service Titan experience
• Call-center experience
• Sales experience (in-person or phone-based)
• Home service experience (HVAC, pest control, or related)
• Excellent verbal, written, and communication skills in English and Spanish