Day Baker

Job Description

Job Description

Description:

Brand Introduction

Crumbl is the fastest growing cookie and dessert company in the nation and we offer a fun and inclusive work environment, where you'll get to help us become the best brand in the nation.

At Crumbl, our secret ingredient is you! Our Crumbl Crew is the heart and soul of every sweet moment. With their passion, smiles, and dedication, they truly add the perfect finishing touch to every dessert. Join us today and help us on our mission of bringing friends and family together over a box of the best desserts in the world!

Our Values

Experience – We build experiences that surprise and delight

Relationships – we foster meaningful relationships

Authenticity – we are authentic and transparent in all we do

Innovation – we pursue what’s next without fear

SUMMARY

Bakers strive to provide excellent baked items and service in an efficient, professional manner. The Baker will execute and understand recipes, perform quality checks on ingredients and finished products, use frostings, glazes, fillings, and other toppings to enhance item presentation, and process orders from customers. The Baker will also greet customers, answer questions, clean workstations and equipment, and perform other duties to ensure that customer needs are satisfied, and the bakery is well-stocked and operating smoothly. To be a successful Baker, the employee should be efficient and friendly with a focus on food quality and customer satisfaction. The Baker should be organized, decisive, attentive, and possess a strong understanding of baking techniques.

DUTIES AND RESPONSIBILITIES

• Provide superior customer service by greeting customers, answering questions, making recommendations, accepting orders and payment.
• Read, understand, and execute recipes.
• Measure and combine ingredients using blenders, heat sources, scales, and other kitchen equipment.
• Decorate using frosting, glazes, fillings, and other toppings to enhance item presentation and display finished product.
• Perform test and quality checks on ingredients and finished products, to ensure each item meets food safety and quality controls.
• Make and ball dough, frost and decorate cookies.
• Maintain proper storage of food products.
• Work quickly while accurately following a recipe.
• Maintain cleanliness of the store.
• Work with a team to accurately complete tasks
• Clean and restock the workstation and ensure all equipment is sanitized and prepared for the next shift.
• Keep records relating to orders, deliveries, inventory, and production levels.
• Ensure adequate levels of finished goods and boxes to fill orders.
• Take client information and ensure that orders deliveries are fulfilled accurately and on time.

QUALIFICATIONS

• No previous bakery experience necessary, training is offered on the job.
• Energy, focus, and speed are necessary for success in this role.
• Excellent customer service skills.
• A dough maker should be comfortable working in a high performance, target driven environment while promoting teamwork and efficiency.
• Must be competent in following a recipe and possess basic math and computer skills.
• Willingness to work independently or with other team members to solve problems, plan schedules, fulfill orders, and create amazing baked goods.
• Flexibility to work around customer demands, including early morning, night, weekend, and holiday availability.

COMPETENCIES

• Design – translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
• Quantity - meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Customer Service – manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Quality Management - attention to detail especially when performing quality inspections on ingredients and products; looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Motivation - achieves goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

SUPERVISOR RESPONSIBILITIES

• None

WORKING CONDITIONS

• Employee is subject to inside environmental conditions with exposure to excessive heat and noise levels associated with a hectic kitchen environment.
• Employee is subject to prolonged periods of standing and walking.
• Work is performed using standard kitchen equipment including but not limited to blenders, ovens, and scales and point-of-sale terminals.

PHYSICAL REQUIREMENTS

• Must be able to perform the basic life operational skills of climbing, stooping, bending, twisting, kneeling, crouching, reaching, standing, walking, lifting, carrying, handling, grasping, talking, hearing and repetitive motions.
• Work is generally heavy work requiring employee to frequently lift up to 50 pounds for extended periods.
• Employee is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, operate a computer terminal, perform extensive reading, and use measurement devices. Hearing is required to perceive information at normal spoken work levels.
• Employees must use personal protective equipment as required as well as the Crumbl issued uniform.

SPECIAL REQUIREMENTS

• Possession of Food Handlers Certificate, or ability to obtain prior to hire.
• Legally eligible to work in the United States
• Age 16 or older