CUSTOMER SERVICE REPRESENTATIVE
Job Description
Job Description
We are looking for potential employees who want to grow with a progressive company and positively impact the customer’s experience. Our Customer Service Representatives are trained to provide a world-class service experience to all who enter our doors. We are a family owned and operated business and strive to provide an excellent work environment.
ESSENTIAL RESPONSIBILITIES (include but are not limited to): John Hiester Automotive is currently seeking a full-time Customer Service Representative to join our team! In this role, you will:- Ability to communicate effectively with both external and internal customers and employees.
- Ability to achieve goals and objectives set by management.
- Communicate with parts department and technicians to complete repairs.
- Report to Management for additional job duties.
- Schedule service appointments.
- Use of electronic tablet and mobile texting required.
- Greet and write customer up in a timely manner.
- Maintain highest customer satisfaction in accordance with Manufactures guidelines,
- Review Repair Orders to ensure work is completed
EMPLOYEE BENEFITS
- Insurance
- Medical
- Vision
- Dental
- Accident
- Critical Illness
- Short-Term and Long-Term Disability Plans
- Life Insurance
- 401k with company match
- Employee discounts on vehicle purchases, parts, and service
- Opportunities for advancement
- Character & Integrity
- Servant Attitude
- Professional
- Get-It-Done Attitude
- Loves People
- Must have a valid U.S driver’s license.
- Must be reliable
- Team Oriented and positive attitude with high energy personality.
- Ability to Multitask and stay focused in a fast-paced environment.
- CDK Drive experience helpful.
- Professional appearance and attitude required.
- Minimum one year service writer experience preferred.
- Strong written and verbal communication skills
- Strong organizational skills
- Must be able to pass background check and drug test
SERVICE SCHEDULE
- Closed every Sunday
- Hours: 8:00 am – 6:00 pm (Varies Per Store)
- Working a Saturday is compensated by a day off the following week
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