Project Manager -Salesforce

Job Description

Salesforce Technical Project Manager

Must Have Technical/Functional Skills

• Salesforce, Agile, Project Management exp

Roles & Responsibilities

We are seeking a highly experienced Salesforce Technical Project Manager to lead the implementation of Salesforce Agentforce for customer service operations on Salesforce Service Cloud.

The ideal candidate will bring a strong blend of project leadership and deep technical expertise in Service Cloud and Agentforce, ensuring successful delivery aligned with business outcomes and strategic objectives

• Manage end-to-end Salesforce project lifecycle (initiation, planning, execution, delivery)

• Define scope, timelines, milestones, and deliverables

• Ensure projects are delivered on time, within scope, and budget

• Track project progress and provide regular status updates

• Act as the primary interface between business stakeholders and technical teams

• Lead Agile ceremonies (sprint planning, stand-ups, retrospectives)

• Coordinate cross-functional teams: Developers, Administrators, QA engineers, Architects

• Remove blockers and ensure team productivity

• Identify, assess, and mitigate project risks

• Ensure adherence to quality standards and testing processes

• Oversee UAT, release management, and deployment cycles

• Ensure adherence to Salesforce development standards and governance

• Drive DevOps and CI/CD practices

• Maintain documentation for solution design and processes

Generic Managerial Skills, If any

• 15-20years of IT experience, 8+ years in Salesforce project delivery or technical leadership roles

• Proven experience managing large-scale Salesforce implementations

• Experience with Agile/Scrum methodologies

• Strong planning, estimation, and risk management skills

• Familiarity with Jira / Azure DevOps / MS Project

• Excellent communication and stakeholder management

• Leadership and decision-making skills

• Problem-solving mindset

• Preferred certification PMP / PRINCE2 / Certified Scrum Master (CSM) / SAFe

• Experience with multi-cloud Salesforce implementations and Agentforce Delivery exp

Education

Bachelor’s degree