Aviation Sales Specialist (Inside Sales Associate)

Job Description

Pilot John International® (PJi®) provides customer-driven solutions for aircraft maintenance equipment and supply needs. We support aviation maintenance professionals with GSE, aircraft parts, avionics and test equipment, consumables, and related supplies.

Position Summary

The Aviation Sales Specialist (Inside Sales) supports and grows customer accounts through fast, accurate quoting, proactive follow-up, and solution-oriented customer service. This role begins with a structured 90-day onboarding and ramp period focused on systems training, product/vendor familiarity, quoting accuracy, and customer communication standards.

Job Requirements

What Success Looks Like in 90 Days

• Independently manages inbound customer requests and quoting workflow with accuracy and urgency.

• Consistently follows up on quotes and open items, driving quote-to-order conversion through professional persistence.

• Communicates clearly and professionally across phone/email/chat and sets strong customer expectations on lead times, availability, and delivery.

• Documents customer interactions and next steps in the CRM to maintain pipeline visibility and accountability.

• Demonstrates baseline product and vendor familiarity, knows where to find answers quickly, and escalates appropriately when needed.

• Contributes positively to team coverage (shared inbox, collaboration with purchasing/operations) and represents PJi professionally.

Job Responsibilities

Customer Sales & Support

• Handle inbound phone/email/chat inquiries and provide fast, accurate responses.

• Create and present quotes; recommend alternatives when appropriate; confirm availability/lead times/shipping expectations.

• Own follow-up cadence to close orders and resolve open items.

• Maintain a high-quality customer experience through professionalism, clarity, and follow-through.

Account Growth

• Identify additional needs and repeat opportunities within existing accounts.

• Support new account development using approved tools and outreach processes.

Systems & Collaboration

• Log activity, opportunities, and next steps in the CRM.

• Coordinate with purchasing/operations and vendor partners to confirm sourcing details and timelines.

• Assist with shared inbox coverage and internal coordination during peak periods.

Continuous Learning

• Learn key product lines, vendor partners, and common aviation maintenance use cases.

• Stay informed on product updates and industry trends relevant to customers.

Qualifications

• 2+ years of inside sales, customer service, or account support experience (B2B preferred).

• Strong written and verbal communication; comfortable speaking with customers by phone.

• Highly organized; able to manage multiple quote threads and priorities in a fast-paced environment.

• Comfortable learning technical products; aviation experience is helpful but not required.

Education

Bachelor’s degree preferred (or equivalent experience).

Work Environment & Additional Requirements

• Ability to sit/stand for extended periods and work at a computer for most of the day.

• Occasional lifting of small packages/materials may be required.

• May require occasional travel for training, customer visits, or team needs.

Equal Opportunity Employer

Pilot John International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Benefits

Inside Sales Progression

• Days 1–90 title: Aviation Sales Trainee (Inside Sales Associate)

• Day 91+ title: Inside Sales Specialist

• Compensation: This role begins with base compensation during the onboarding/ramp period. After transition to Inside Sales Representative, the employee becomes eligible to participate in PJi’s inside performance based compensation plan.