PRODUCT SPECIALIST

Job Description

Job Description

We are looking for recent college graduates who want to grow with a progressive company. We are changing the automotive customer’s buying experience! Our Product Specialists are trained to provide a world-class product presentation and delivery experience to all who enter our doors. They must learn the ins and outs of each vehicle model we have to offer and help the customer decide which model works best for them, their family, and their life.

ESSENTIAL RESPONSIBILITIES

John Hiester Automotive is currently seeking a full-time Product Specialist to join our winning team! In this role, you will:

Greet and listen to customers to determine their vehicle needs, then provide options
Explain and review the features of vehicles before and after purchase
Complete vehicle sale paperwork with accuracy, to be turned over to Finance Manager
Research available vehicles, features and relevant products and translate their benefits to customers
Perform the Hiester Automotive Sales Process with each guest
Follow up with prospective customers and return calls, texts, and emails, maintaining a follow-up system that encourages repeat business and referrals
Maintain and update notes and information in our customer database
Maintain a high level of customer satisfaction
Other duties as assigned by management

EMPLOYEE BENEFITS

Medical
Vision
Dental
Accident
Critical Illness
Short-Term and Long-Term Disability Plans
Life Insurance
401k with company match
Employee discounts on vehicle purchases, parts, and service
Opportunities for advancement

OUR CORE VALUES

Character & Integrity
Servant Attitude
Professional
Get-It-Done Attitude
Loves People

OUR CULTURE

We are a company that has been successful by doing the right things and loving and developing our employees from good to great. Hiester Automotive Group is built on core values that create a positive atmosphere. We are a family owned and operated business and provide an excellent work environment. By living our core values, we have built a company that customers and employees love. We are seeking friendly, positive, and goal-oriented individuals to fill open positions immediately!

The ideal candidate for a Product Specialist can be characterized as having a professional appearance, a strong will to serve people, and the motivation to do more than expected. We are looking for highly motivated and goal-oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!

JOB DESCRIPTION

On a day-to-day basis, Product Specialists will attend the 9:00am Sales Meeting, led by the Sales Managers, to learn a daily training topic. They will then review ongoing customers and next steps. After the meeting, they are responsible for following up with their customers to find out what it would take to earn their business. Product Specialists will learn to master the phone skills necessary to prospect for new customers and hopefully lead to a vehicle presentation and sale, additionally helping walk-in customers. We have a first-come, first-serve mentality on unscheduled customers entering our showroom, so it is important to be active and aware of who pulls into our lot. Our team leaders negotiate the numbers and assist with selecting the best vehicle for the customer’s situation. What we require from you is that you fit our core values and have a willingness to learn!

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED

Positive attitude and eager to learn
College Degree (2-year or 4-year)
Currently attending college classes? Apply today and ask about our Product Specialist Intern program!
Professional appearance
Strong written and verbal communication skills
Strong organizational skills
Ability to work both individually and in a team environment
Strong computer and phone skills
A valid and active driver’s license
Must be able to pass background check and drug test
Automotive sales experience is a plus, but not required

SALES SCHEDULE

Closed every Sunday

Open Monday – Friday 9:00 am – 7:00 pm and Saturday 9:00 am – 5:00 pm
One weekday off every week (TUE, WED, or THU)
One Saturday off every month, with an early Friday the night before

Please provide an updated resume and a statement as to why you would like to be a Product Specialist for our company. Join our team and see why so many customers choose us as their Dealership for Life!™