Resident Specialist - Security Deposit/Move-Out

Are you looking to grow your career in property management and customer service? Do you enjoy helping people, staying organized, and working in a collaborative environment? Our client is seeking an entry-level Resident Specialist – Security Deposit/Move-Out to join their dynamic team. This role is ideal for someone with customer service or property management experience who wants to develop their career in a fast-paced, supportive company.

About the Company:

Our client is a full-service SFR (single-family residential) platform that combines technology, innovation, and strong community values. They’re committed to creating positive resident experiences while delivering strong results for investors. With a culture that values collaboration, transparency, and curiosity, they empower their employees to grow, think creatively, and make an impact.

What You’ll Do:

As a Resident Specialist, you’ll play a key role in ensuring smooth and professional move-out experiences for residents while supporting operational excellence. Your responsibilities will include:

• Confirming resident move-out dates and collecting accurate forwarding information
• Coordinating with the Asset Management team on pending and completed move-outs
• Preparing Statements of Deposit Accounting (SODAs) with attention to detail and accuracy
• Processing ledger charges in the CRM system
• Partnering with Accounting on checks, mailings, and financial tasks
• Responding to move-out disputes and inquiries with professionalism and care
• Assisting with surety bond claims and related approvals
• Maintaining knowledge of company policies and ensuring compliance
• Delivering excellent customer service across phone, email, and written communication
• Collaborating with cross-functional team members and supporting ad-hoc projects

What We’re Looking For:

• High school diploma or GED required; associate or bachelor’s degree a plus
• 1–2 years of experience in property management, leasing, or customer service (ideal for those early in their career)
• Strong organizational skills and keen attention to detail
• Ability to manage multiple priorities in a high-volume environment
• Proficiency with Microsoft Office (Excel, Word, Outlook); experience with CRM systems a plus
• Professional, discreet, and customer-focused approach
• A self-starter who thrives in both independent and team settings
• Real estate license is not required but considered a plus

This is an office-based position in Charlotte, NC, with the opportunity to work from home one day per week . Standard workdays are Monday through Friday, 9:00 am – 6:00 pm, with occasional evening and weekend overtime hours. Our client offers competitive compensation, benefits, and opportunities for growth.

Equal Opportunities and Other Employment Statements:

Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.

Join our client's team and become an integral part of providing exceptional service and support for their field-level property management. Apply now!

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