Reservations & Auxiliary Services Representative (Part Time, $17.50), Graylyn Conference Center
- Navigate to the "My Experience" application page.
- Locate the "Resume/CV" document upload section at the bottom of the page.
- Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.
- Receives incoming calls and routes guests to the appropriate department.
- Takes Room and Food and beverage dining reservations, including creating banquet orders for special events, internal meetings, and site visits.
- Coordinates room assignments and billing.
- Tracks and creates reports based on property Sustainability Practices.
- Supports the Sales function, including, but not limited to, creating/processing contracts, creating/maintaining weekly reporting needs, and processing invoices. Supports the accounting function, including assisting with AP invoices and monitoring any credit challenges.
- Conducts onboarding for new hires. Ensures training and administrative functions are complete.
- Will work within the compliance software and property management systems to support the property logistical planning.
- Performs other related duties as assigned and any combination of duties described above.
- Knowledge of Hotels Software Opera or other property management hotel systems is a plus.
- Ability to handle multiple tasks in an often busy environment.
- Excellent communication skills, both verbal and written.
- Ability to make independent judgment decisions to balance priorities.
- Excellent interpersonal and customer service skills.
- Ability to organize space and equipment.
- Ability to interact with guests in a positive and tactful manner.
- Ability to operate computers, knowledge of Opera and general knowledge of Microsoft Office or Google suite of products .
- Sedentary work.
- Talking, hearing, repetitive motions.
- Close visual acuity.
- Not substantially exposed to adverse environmental conditions.
- Administrative office environment
Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [email protected] or (336) 758-4700.
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