Call Center Representative

Customer Service / Call Center Representative - MUST HAVE CALL CENTER EXPERIENCE!

Whiteville, NC 28472 | On-site

REQUIRED QUALIFICATIONS

• 2+ years of customer service experience

• Call center experience

• Strong communication, decision-making, and time management skills

• Proficiency in Microsoft applications and ability to collaborate in a team environment

PREFERRED SKILLS

• Experience in debt recovery or financial services

• Knowledge of FDCPA and compliance protocols

COMPENSATION & SCHEDULE

• $15/hr; increases to $22/hr upon permanent hire
• Schedule: Shifts vary between 7AM–9PM with two days off weekly
• Up to 2 Saturdays/month & 1 Sunday/quarter required
• Mandatory overtime at month-end
• Temporary-to-Hire, W2
• Start Date: August 2025
• Job ID: 151227

ROLE IMPACT

This role ensures timely and professional recovery of delinquent accounts, directly supporting the client’s financial health. Success is defined by meeting or exceeding collection metrics, maintaining compliance, and providing excellent customer service to resolve overdue balances efficiently.

KEY RESPONSIBILITIES

• Collect delinquent accounts in accordance with standardized procedures

• Meet or exceed performance goals for call volume, contact rate, and promises kept

• Negotiate payment arrangements aligned with customers’ ability and willingness to pay

• Accurately document all interactions and follow-ups in the system

• Escalate problematic accounts to supervisor for further action when needed

CORE TOOLS & SYSTEMS

• Microsoft Office Suite (Word, Excel, Outlook)

• Standardized collections platforms and CRM systems

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