IT Support Specialist II

We, at Leggett & Platt Inc., are searching for an IT Support Specialist II within our Corporate IT team to help support our Hydraulic Cylinders business. Over the last 45 years, PHC has built a reputation as a world-class hydraulic cylinder manufacturer through our superior quality control and innovation. PHC is a leading supplier of hydraulic cylinders for material handling, construction, agriculture, and transportation markets. If you join our team, your work will ensure customers across the world have high-quality products they can use to keep their businesses running.

As an IT Support Specialist II you will collaborate with Corporate and Business Unit IT teams to deliver reliable, hands-on support for hardware, software, and systems. Your work will directly impact operational efficiency and user satisfaction, helping maintain the company’s reputation for excellence. The team you will be working with is technical and collaborative, and values problem-solving and effective communication . This is an 80% on-site position in Beulaville, NC that will be providing IT support to our Wilmington, NC and Wallace, NC locations.

So, what will you be doing as an IT Support Specialist II?

Serve as the primary onsite IT contact for Beulaville, supporting approximately 150 endpoints across office and manufacturing environments.

• Respond to and resolve Tier 1 and Tier 2 support requests via ServiceNow, ensuring timely resolution and adherence to SLA targets.
• Troubleshoot and support Windows 11 workstations, printers, mobile devices, and production-floor systems.
• Perform light server troubleshooting (Windows Server 2019/2022), Active Directory tasks, and Group Policy adjustments as needed.
• Maintain and manage endpoint configurations using Endpoint Central.
• Document technical procedures, resolutions, and recurring issues to improve team knowledge and reduce repeat incidents.
• Provide user training and guidance tailored to varying levels of technical proficiency.
• Identify patterns in support requests and propose long-term solutions or process improvements.
• Collaborate with corporate OT teams to support operational technology systems within defined boundaries.
• Travel occasionally to Wallace and Wilmington locations based on business needs.
• Participate in rare after-hours support for critical issues or maintenance windows.

To be successful in this role, you’ll need:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
• 2-5 years’ experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
• Strong working knowledge of: Windows 11, Windows Server 2019/2022, AD, Group Policy, & Print Management
• Ability to diagnose and resolve technical issues without direct supervision
• Experience with Endpoint Central, ServiceNow, and Infor Visual ERP is a plus but not required
• Excellent troubleshooting skills across hardware, software, and peripheral devices
• Strong documentation habits and a proactive mindset toward process improvement
• Ability to communicate clearly and empathetically with users of varying technical skill levels
• Calm under pressure, customer-oriented, and adaptable to changing priorities
• Able to lift up to 45 lbs. and perform occasional physical tasks (e.g., cable runs, equipment setup)
• Strong written and verbal communication skills in English

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.

Equal Employment Opportunity/Veteran/Disability Employer

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