Regional Service Manager/Project Manager

Job Description

Job Description

Cottonwood Residential is looking to hire an experienced multifamily Regional Service Manager! This position requires candidates to reside in North Carolina.

The Regional Service Manager collaborates closely with corporate leadership and the VP of Facilities Management to enhance the efficiency and skill level of all maintenance departments within the designated region, and participates in company-wide maintenance systems. The Regional Service Manager will manage budgets and capital expenditures for remodel or renovation activities as directed. Additionally, the Regional Service Manager/Project Manager will ensure that all renovation and maintenance-related projects are carried out efficiently and within parameters established by industry regulations and policies. The ideal candidate will have a strong background in multifamily and construction project management with excellent organizational skills and the ability to lead teams effectively. Candidates must be able to express a professional and friendly demeanor and be a proactive, self-starter who possesses exceptional multitasking and communication skills, both oral and written. Candidates must have the ability to exercise good judgment, prioritize tasks to operate effectively in a fast-paced environment, exhibit a high degree of flexibility, and build strong relationships with other departments, contractors, and vendors.

Candidates must be able to travel up to 75% to assigned communities.

Education and Experience

• High School Diploma or GED required, college or trades school preferred.
• Minimum five years' experience as a multifamily on-site service or maintenance manager, or equivalent; preferably with multi-site experience.
• Experience in construction project management, with a focus on multifamily new developments and renovation projects.
• Entrata and Quickbase experience a plus.
• Experience in all phases of electrical, HVAC, boilers, chillers, EMS systems, appliances, turnkey, preventive maintenance and repairs is required.
• EPA Type 1 & 2 certification is required.
• CPO certification is preferred.
• Valid driver's license is required.

Essential Duties and Responsibilities

• Perform quarterly property audits on all properties within the assigned region and prepare and send reports on findings to the Community Manager, Service Manager, Regional Manager, and Vice President, Facilities Management.
• Establish action plans and follow up per specific dates and schedules to ensure compliance with Cottonwood standards. This requires the incumbent to possess a valid driver's license and to maintain automobile insurance, as the incumbent must travel to various job sites.
• Improve bench strength for all maintenance positions through excellent leadership, training, inspections, mentoring, and
• Assist the Vice President, Facilities Management, and the Regional Manager in the bidding/estimating of capital items and operational issues that arise. Establish the scope of work and/or bid packages accordingly and review all bids. Provide on-site supervision for capital projects/repairs as needed.
• Develop and manage comprehensive capital improvement projects, including timelines, budgets, and vendors. Coordinating with contractors to ensure project objectives are met.
• Manage project budgets, ensuring cost-effective solutions without compromising quality, controlling project expenses, including materials and services.
• Ensure all renovation work complies with local building codes, safety regulations, and company standards.
• Assist the Vice President, Facilities Management, with overseeing new development communities as assigned, including punch walks and working with the general contractor to understand all the mechanics of a new development. Understand warranty details and work with vendors.
• Ability to review Community Manager reports to identify process improvements at the community level.
• Implement and monitor Cottonwood's policies and procedures, and EPA and OSHA regulations and requirements.
• Promote and monitor Cottonwood's National Accounts program with vendors and on-site
• Evaluate significant maintenance trends for purchasing and training
• Coordinate technical training that meets the needs of the maintenance associates and provide classroom instruction, on-site workshops, and additional training as
• Assist in the maintenance and operation of equipment used on-site. (example: key control systems, access gates, alarms, etc.).
• Assist in the acquisition and transition of new communities to Cottonwood standards and systems.
• Provide technical support and research as needed to assist with troubleshooting.
• Assist in recruiting for all maintenance positions. Provide an interview of all Maintenance Supervisor candidates.
• Ability to travel up to 75% to assigned communities within the United States.

Additional Skills and Competencies:

• Understanding of multi-family maintenance. Specifically, HVAC (central power plant and split central), plumbing, electrical (single and three phase), appliance installation and repair, carpentry, roofing, and preventative maintenance. Ability to read and interpret plans, instructions, and specifications to determine work activities, as well as a general knowledge of residential building codes.
• Ability to communicate effectively in writing and verbally with various individuals and co-workers to facilitate the progress and completion of projects and assignments. Ability to communicate in the Spanish language is a plus but not mandatory.
• Ability to exercise good judgment, prioritize tasks to build effectively in a fast-paced environment, exhibit a high degree of flexibility, and to build strong relationships with other departments, residents, and vendors.
• Demonstrated skills in the management and motivation of associates, as well as the ability to instruct via hands-on, classroom, and individual training methods in all related technical fields.
• Ability to work flexible hours to meet the needs of construction and schedules.
• Capability to work in inclement weather.
• Dexterity to complete paperwork as well as operate tools and equipment used in construction projects.
• Typing and basic computer and software proficiency are required to complete reports and other related paperwork required to track construction projects.
• Strong organizational and time management skills.
• Professional image.
• Proactive, self-starter with ability to work under minimal supervision and demonstrated history of taking initiative and time management skills.
• Ability to think critically and apply logic and reasoning to identify strengths and weaknesses of alternative situations, conclusions, or approaches to problems.

Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can't wait to see you welcome customers to their Home at Last!