Patient Concierge/Front Desk Receptionist - Bilingual

Due to the high interest in this position, please submit your resume and a cover letter IN PERSON. Please drop off your resume at our office during business hours. Resumes submitted only electronically will not be considered for the position.

Job Overview:
We are seeking a highly motivated and professional BILINGUAL Front Desk Receptionist to join our esteemed high-end facial plastic surgery office. As the first point of contact for our valued patients, you will play a crucial role in creating a warm and welcoming environment. In addition to providing exceptional customer service, you will have the opportunity to continue your professional growth in a supportive and enjoyable working environment. We do not have a manager at our office because we believe everyone should be able to do their job without oversight.

Responsibilities:

• Greet and welcome patients, visitors, and vendors with a friendly and professional demeanor.
• Answer phone calls, respond to inquiries, and provide accurate information about our services, scheduling, and procedures.
• Support our Spanish speaking patients over the phone and during procedures when necessary.
• Schedule appointments efficiently, ensuring that patient preferences and availability are taken into consideration.
• Maintain patient records and ensure that all necessary paperwork is completed accurately and in a timely manner.
• Collaborate with the medical staff to ensure smooth patient flow and efficient office operations.
• Manage incoming and outgoing correspondence, including mail, email, and faxes.
• Assist patients with completing necessary forms and documents, ensuring their understanding and compliance.
• Maintain the cleanliness and organization of the front desk area, waiting room, and other common areas.
• Stay up to date with industry trends, procedures, and best practices to provide accurate and helpful information to patients.
• Participate in professional development opportunities, such as workshops or conferences, to enhance your skills and knowledge.
• Collaborate with other staff members to ensure a positive and enjoyable working environment.
• Contribute to maintaining patient confidentiality and compliance with privacy regulations.
• Handle patient concerns or complaints in a professional and empathetic manner, escalating issues to the appropriate parties when necessary.

Qualifications:

• MUST speak Spanish and English fluently to support our Spanish speaking patients.
• High school diploma or equivalent; additional education or certification in healthcare administration or customer service is a plus.
• Proven experience as a front desk receptionist or in a customer service role, preferably in a medical, aesthetic practice or food and beverage.
• Exceptional customer service skills, with the ability to create a warm and welcoming environment for patients.
• Excellent verbal and written communication skills, with a professional and friendly phone manner.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Proficiency in using electronic medical records (EMR) systems or computer software applications.
• Ability to handle confidential and sensitive information with discretion.
• Positive attitude, adaptability, and a strong sense of professionalism.
• Flexibility to work during office hours, including evenings and weekends, as needed.
• Familiarity with plastic surgery procedures, medical terminology, and insurance processes is a plus.

We offer competitive compensation and benefits packages, including opportunities for continued professional growth. If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and seek opportunities for personal and professional development, we would love to hear from you.

Due to the high interest in this position, please submit your resume and a cover letter IN PERSON . Please drop off your resume at our office during business hours. Resumes submitted only electronically will not be considered for the position.