Electrical Product Service Engineer

Eaton’s Critical Power Solutions (CPS) Division is current seeking a Product Service Engineer (PSE) to join our service organization. This position is based at our Raleigh, NC facility with a hybrid 3x2 schedule. Relocation assistance available within the US.

The expected annual salary range for this role is $86,000 - $126,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The Product Service Engineer, PSE collaborates as a global core team member for assigned New Product Introduction (NPI) projects as the service liaison between Development Engineering, Operations and training. This includes developing and managing service plans and documentation from early prototype builds through the entire life of the product.

The primary role of the Product Service Engineer will be to support production lines from introduction to the market through end of service life with a focus on ensuring the service ability of products in order to meet our contractual service obligations with our customers. This role will be a part of the Training & Product Service Engineering team, working closely with classroom facilitators to ensure service technicians are receiving the highest value from their training curriculum.

What You’ll Do

• Influence product design and changes to ensure adherence to Eaton’s safety requirements and ease of serviceability.
• Maintain product service requirements through a partnership with product marketing and engineering teams.
• Lead the implementation of product lifecycle planning from New Product Introduction through end-of-service life.
• Conduct comprehensive skills analysis to understand the knowledge needs of the service organization and implement through the design, development and facilitation of instructor led training sessions through lectures and laboratory exercises.
• Acts as a liaison with various CPS departments to execute departmental processes to effectively design, update and publish product service plans.
• Adhere to and enforces electrical safety requirements in the training environment at all times.
• Partner with technical publications team to inform and develop field service procedures.
• Perform training lab equipment maintenance and repair efforts to ensure training equipment is operational at all times.
• Create and evaluate field service resources to enhance the knowledge, skills, and effectiveness of field service employees.
• Facilitate knowledge transfer opportunities to both field service and technical support employees during initial product launches and installations.
• Create and maintain partnerships with field resources to gather input, information, and lessons learned to be used in future product designs and enhancements.
• Participate in and deliver key PROLaunch activities throughout new product development.

This role could be the next step in your career if you demonstrate the following experience:

• Bachelor’s Degree in from an accredited institution in engineering, or a related field of study.
• Minimum of three (3) years of experience evaluating, testing, installing, or maintaining industrial and commercial power systems equipment.

You will set yourself apart by demonstrating some or all of the following:

• Two (2) years of experience training and/or mentoring others
• Two (2) years of experience leading a team
• Experience working in a Product Lifecycle Management (PLM) Systems (Enovia PLM etc.)

We Will Not Consider Candidates Who

• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc

Keys To Role Success

• Ability to lift, move and set up demonstration equipment of various weight up to 40 pounds and move demonstration equipment on wheels weighing in excess of 40 pounds.
• Strong, positive customer focus.
• Strong organizational and interpersonal skills.
• Ability to multitask and complete projects with tight deadlines.
• Ability to work in a matrix organization, in virtual teams and cross-cultural environments.
• Able to establish rapport and working relationships with a variety of personalities in order to develop interdepartmental relationships.
• Excellent presentation, verbal and written skills.
• Ability to organize and manage multiple priorities.Proficient with Microsoft 365
• Ability to work in a lab environment with high voltage equipment where safety is critical.
• Basic knowledge and understanding of electronics and electrical power systems.
• Up to 10% travel

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.