Benefits Specialist (Hybrid)

: What You'll Be Doing The Wake County Benefits and Wellness team is an award-winning group who pride ourselves on creative programming, customer-service excellence, and teamwork. We are the trusted source for employees navigating and taking advantage of the many incredible benefits offered through Wake! The Benefits and Wellness team is seeking a Benefits Specialist to administer benefits for employees and retirees. Our team-mate must be passionate about providing top-notch customer service and be someone who will be knowledgeable and patient to ensure employees understand options and feel enabled to make educated choices. The focus areas for the Benefits Specialist include: Benefits: Processes, counsels and communicates with employees regarding benefits programs, open enrollment, qualifying life events, and separation. Ensures documentation is complete and accurate before processing Retirement: Conducts retirement consultations with employees, coordinates retirement paperwork, offers information on retirement benefits, and provides benefits-related support to retirees Program Support: Supports the Living Great @ Wake program and other benefits and wellness events and initiatives About Our Team Wake County's Human Resources Department collaborates closely with county leadership to deliver innovative, results-oriented and customer-driven HR programs and services. With 72 dedicated employees, we manage a range of services including Benefits and Employee Wellness, Recruitment, Rewards and Recognition, Employee Relations, Training and more. The Human Resources Department is consistently recognized for excellence in wellness and talent management. By continually seeking and implementing innovative approaches that are widely recognized as industry models, we've positioned Wake County as a national leader, earning accolades such as the Healthiest Employer Hall of Fame and Agency Award for Excellence. Explore our competitive benefits package, including 5% 401k contribution and free Employee Health Center access, on our Benefits page. Join us in shaping Wake County's future. The Basics (Required Education and Experience) Associate's degree in Human Resources Management, Public Administration, Business Administration or related field Three years of experience in human resources administration Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) At least three years of experience administering/supporting employee benefits and leave programs Human Resources administration experience within the public sector Working within a retirement system in North Carolina How Will We Know You're 'The One'? Working knowledge of benefits processes and systems Demonstrated ability to understand varying policies, procedures, regulations, and benefits options with the ability to explain and help employees navigate them Strong interpersonal skills and a customer-service mindset are critical to success. Strong written and verbal communication is imperative [presentation skills] Commitment to maintaining confidentiality and to handle situations with tact and discretion Strong attention to detail and follow-through are essential Proficiency with standard Microsoft products (i.e. Microsoft Office including Outlook, Excel, Word) and the ability to navigate various systems About This Position Location: WCOB Raleigh, NC Employment Type: Regular Work Schedule: Mon - Fri 8:30am - 5:15pm Hiring Range: 23.94 - 32.32 Market Range: 23.94 - 40.70 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 6/8/2025