Member Services and Marketing Coordinator

Busy private Country Club in Holly Springs, NC is seeking a full time Receptionist

PLEASE RESPOND WITH YOUR RESUME AND A COVER LETTER

Standard Hours: 10AM-5PM Tuesday-Saturday

As the Member Services and Marketing Coordinator, you will be responsible for assisting with administrative and clerical duties, managing reservations system, and communication initiatives. This position is also responsible for greeting members, guests, and visitors, answering the phone, displaying a high level of professionalism in the reception area, and providing polite and accommodating service to visitors including members, guests, prospective members, vendors, clients, and staff in person, via the telephone or email.

ESSENTIAL JOB DUTIES:

• Consistently update social media platforms regarding activities and events.
• Greet all visitors, members, and guests in an attentive, friendly, courteous, service- oriented manner and respond to inquiries and provide directions to correct destination.
• Maintain regular, dependable attendance and punctuality.
• Maintain high standards of professional appearance and grooming, which include wearing proper attire and name tag when working.
• Create various pieces of collateral using present templates and deploy as needed.
• Format all Club emails and send them to appropriate recipients.
• Keep Club website up to date.
• Ensure that new events are set up correctly and deployed to the Club website and app.
• Respond promptly to all emails, including those regarding inquiries and reservations and requests from members, guests, and staff in a polite and professional manner.
• Answer the telephone in a courteous and professional manner.
• Screen and direct calls as appropriate.
• Assist in answering basic member queries related to club operations to the best of your ability when possible.
• Manage and update the Clubs reservations system, including events, member information, etc.
• Keep Food & Beverage informed on the status of reservations.
• Tidy and maintain the reception area, including foyer.

PHYSICAL AND MENTAL DEMANDS:

• Requires ability to safely lift items up to 20 pounds occasionally.
• Be able to work in a sitting position for long periods of time.
• Be physically able to reach, bend, kneel, stoop, and lift above shoulder level.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and staff members.

TYPICAL WORKING CONDITIONS:
Work is performed in an indoor setting. Some varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather. Moderate noise level in the work environment. Varying schedule to include evenings, some holidays, working on Saturdays, and extended hours as business dictates.

THE DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT. POSITION DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT.

Benefits:

• Health insurance.
• Vision insurance.
• Dental insurance.
• PTO.

About The Club at 12 Oaks:

Our Course — The 12 Oaks course is a masterpiece of modern design. Created by the legendary Nicklaus Design Group, it weaves through nature, flowing past hardwoods, pines, wetlands, and streams. At its opening in 2008, Golf Digest counted us among the nation’s Best New Courses, while The North Carolina Golf Panel magazine named us the Best New Course in the state. Our Community — We’re committed to our members on and off the course, with a wide variety of high-end amenities and social events for every age group. At the centerpiece of our community is an elegant colonial-style clubhouse with an upscale bar, members-only dining room, and a large patio overlooking the greens. Meet your friends for dinner at our award-winning gourmet kitchen, or bring your kids to our stunning pool pavilion and waterslide. From upscale wine tastings to themed family dinners, there’s always a reason to be at the Club.