Customer Service Representative - Fire Service Technician - Sprinkler Systems

Requisition Number: 207871

Job Description

Cintas is seeking a Customer Service Representative - Fire Service Technician - Sprinkler Systems to provide outstanding customer service to both our internal partners and our customers through various activities using knowledge of Alarm Systems or Sprinkler Systems.

Responsibilities include:

• Utilizing technical expertise in reviewing field technician's service reports and determining the validity and proper scope/cost of proposed deficiency repairs.
• Preparation of customer facing deficiency repair proposals for approval.
• Assist in technical training for internal partners and miscellaneous projects.

Skills/Qualifications

Required

• Minimum 5 years' Fire Systems experience
• Ability to communicate effectively with AHJ’s as needed
• Excellent phone demeanor and experience with customer service
• High School Diploma/GED
• Conflict resolution & negotiation capabilities

Preferred

• Experience with reading, understanding and creating quotes
• NICET and other Fire Certifications
• Accurate typing and 10 key pad skills
• Proficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internet

Compensation
A reasonable estimate of base salary for this role ranges between_______________. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Fire
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift