Legal Operations Manager - Law Firm Management

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.** Need Help? ( _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility ([email protected]?subject=Accommodation%20request) _(accommodation requests only; other inquiries won't receive a response)._ **Regular or Temporary:** Regular **Language Fluency:** English (Required) **Work Shift:** 1st shift (United States of America) **Please review the following job description:** This position will have responsibility for overseeing and managing the law firm management function of the Legal Department as well as optimizing and enhancing related Legal Department processes. This position will lead a team that efficiently onboards law firms, ensures compliance with Truist third-party risk requirements, negotiates law firm rates, manages the panel of preferred legal providers and other approved law firms, , manages other legal-related vendors, oversees conflicts of interest processes, manages legal invoicing functions, builds and leads firm management programs in areas of cost containment, alternative fee arrangements, and law firm performance. The position serves as the subject matter expert on Truist's outside counsel policies and procedures. The position serves as the point of contact for law firms, possesses excellent communication capabilities, and builds deep relationships with law firms and within the Department. **For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) **** Position has in office expectations. **** **ESSENTIAL DUTIES AND RESPONSIBILITIES** **Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.** 1. Use critical thinking, creativity, and operational excellence to implement or enhance processes and programs that relate to law firms and legal-related vendors, including processes related to management of third-party risk. 2. Drive strategy for Legal Department policy and procedures for law firms and legal-related vendor onboarding, including by working closely with Truist Third-Party Risk Management Office and Operations teams. 3. Manage law firm and legal-related vendor policy and procedure governance by leading compliance efforts. 4. Serve as primary contact and representative of the Legal Department with approved law firms. 5. Build and execute processes and programs for law firm panel management, conflicts of interests, legal fees processing, firm performance, volume discounts, alternative fee arrangements, and rate negotiations. 6. Develop strategies and processes to assess operational risks within the law firm management program and assist in overseeing mitigation efforts and management of issues to resolution. 7. Draft outside counsel guidelines and related policies/procedures. 8. Collaborate with Legal Department and functional areas leaders across the enterprise to address needs for legal counsel and onboard new law firms and legal-related vendors. 9. Stay abreast of industry trends related to law firm management operations. 10. Support and lead ad-hoc projects related to law firm management operations. **QUALIFICATIONS** **Required Qualifications:** **The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.** 1. Bachelor's degree or higher 2. Strong technical understanding of legal operations 3. 5 or more years of professional experience in operations at a company, preferably within a legal department or law firm 5. Able to embrace change 6. Demonstrated ability to effectively lead work teams and projects 7. Strong analytical and research skills with attention to detail 8. Superb verbal and written communication skills, including writing and drafting skills 9. Ability to work within a large organization and collaborate and partner with cross-functional teams 10. Ability to interact effectively with people at all organizational levels of the firm and build strong relationships with internal stakeholders 11. Executive presence and ability to serve as a primary contact for Chief Legal Officer and Deputy General Counsels on areas of responsibility 12. Ability to work independently, to successfully build and sustain operational programs 13. Proficient in the use of Microsoft Office Suite **Preferred Qualifications:** 1. JD or MBA 2. Demonstrated organizational skills 3. Experience working in Legal Operations at a law firm or large financial services company **General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( . Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. **_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._** EEO is the Law ( E-Verify ( IER Right to Work (