Lead Service Technician
Job Description
Job Description
Position Summary:
E.R. Services is seeking an experienced and motivated Lead HVAC Service Technician to join our growing team in the Charlotte, NC area. This individual will oversee service operations, mentor junior technicians, and ensure high-quality customer service and technical performance on residential and light commercial HVAC systems.
Key Responsibilities:- Perform diagnostics, maintenance, and repairs on residential and light commercial HVAC systems.
- Serve as a technical lead on service calls and ensure jobs are completed efficiently and accurately.
- Guide and support junior service technicians in troubleshooting and customer interactions.
- Communicate effectively and professionally with customers to explain issues, recommend solutions, and educate on system care.
- Ensure adherence to local codes, safety standards, and manufacturer specifications.
- Maintain detailed records of work performed, including time tracking, material use, and system conditions.
- Support the service manager with scheduling, quality checks, and technician performance development.
- Promote company values through attitude, performance, and customer engagement.
- Stay current on industry trends, equipment technology, and best practices.
- Other duties as assigned.
- 3+ years of HVAC service experience required; leadership or mentoring experience preferred.
- EPA Certification required.
- Valid driver’s license and clean driving record required.
- Strong communication and customer service skills.
- Ability to crawl in tight spaces, climb ladders, and work in various weather conditions.
- Must pass pre-employment background check and drug screening.
- Competitive Pay
- Paid Training and Professional Development
- Paid Vacation
- Excellent Health, Vision, and Dental Benefits
- Life Insurance
- 401(k) with Employer Match
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