Network Telecom Specialist- Tier I (Onsite)
Job Title: Network Telecom Specialist- Tier I
Location: Raleigh, NC
Duration: 12 Month
Job Description:
The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA's.
Skills Required:
- Bachelor's degree or 3 to 5 years in Information Technology or Computer Science
- Self-motivated, enthusiastic, and able to handle multiple support cases
- Customer-oriented, and capable of providing high levels of client satisfaction
- Collaborate and work well with others
- Strong skills in working with clients and communication
Skills:
| Skill | Required/Desired | Amount | of Experience |
| Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. | Required | 3 | Years |
| Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco | Required | 3 | Years |
| Strong writing skills to maintain organized documentation | Required | 3 | Years |
| Knowledge of network cabling, network classification and network topology | Required | 3 | Years |
| Experience with VOIP technologies is a plus | Highly desired | 3 | Years |
| Experience in a NOC environment is preferred | Highly desired | 3 | Years |
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