Automotive Guest Loyalty Specialist
EchoPark is seeking a Guest Loyalty Specialist to manage the post-sale guest experience focusing on service-related concerns and ensuring high satisfaction through Net Promoter Score (NPS) and online reviews. This position is well-suited for individuals who are passionate about delivering excellent customer service within the automotive industry. Candidates with Service Advisor experienceminus the sales componentmay thrive in this role.
What Youll Do:
- Schedule repair appointments and greet guests in service lanes.
- Generate estimates write repair orders and follow up with guests.
- Act as the primary contact for mechanical or cosmetic concerns during the warranty period.
- Communicate with internal departments and external vendors.
- Provide loaner vehicles and ensure repairs meet company standards.
- Maintain transparent timely and friendly communication with guests.
What Were Looking For:
- Minimum 2 years of experience as a service advisor in a dealership or aftermarket shop.
- Strong customer service skills and attention to detail.
- Familiarity with OEM service schedules warranty policies and extended service contracts.
- Excellent communication and problem-resolution skills.
- Professional appearance and willingness to learn and take ownership.
What we offer:
- Competitive annual salary with monthly bonus opportunities.
- Health Dental and Vision Insurance.
- 401(k) with 4% company match.
- Paid vacation.
- Leadership and personal development programs.
- Casual dress code.
- Supportive and growth-oriented culture.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
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