Franchise Coordinator

Autism Center of Excellence (AutismCOE) is hiring a Franchise Coordinator to support franchise onboarding, operations, and ongoing partner success in the Durham, NC region. This role ensures franchisees have the tools, training, and guidance needed to meet brand standards and operate effectively. The Franchise Coordinator will collaborate with leadership and cross-functional teams to support franchise launches, maintain documentation, coordinate training, and streamline communication.

Responsibilities

• Support franchisees throughout onboarding and ongoing operations
  

• Oversee timelines, tracking, and deliverables for new franchise locations
  

• Coordinate and monitor training sessions and maintain training documents
  

• Assist credentialing, billing, and authorization teams with franchise setup
  

• Monitor franchise compliance and operational readiness
  

• Support marketing and brand standards implementation
  

• Prepare agendas, notes, and follow-ups for franchise meetings
  

• Maintain onboarding resources, SOPs, and documentation
  

• Coordinate logistics for franchise-related events and expos
  

• Identify operational risks or gaps and recommend improvements
  

• Provide high-quality communication and support to franchise partners
  

Requirements

Required Qualifications

• Bachelor’s degree or equivalent experience
  

• Strong organizational and project management skills
  

• Excellent written and verbal communication
  

• Ability to manage multiple priorities and deadlines
  

• Proficiency in Microsoft Office and/or Google Workspace
  

• Ability to work onsite in Durham, NC
  

Preferred Qualifications

• Experience in franchise operations or business coordination
  

• Background in ABA therapy or healthcare operations
  

• Experience supporting multi-site operations
  

Skills

• Project coordination
  

• Communication and relationship management
  

• Documentation and SOP maintenance
  

• Cross-functional collaboration
  

• Attention to detail
  

• Problem-solving
  

Benefits

• $50,000–$60,000 + bonus potential
  

• Medical, dental, vision insurance
  

• PTO and paid holidays
  

• Company-paid life insurance
  

• 401(k) with employer contribution
  

• Professional development opportunities