SOC Monitoring Operator

Job Description

Job Description

Company Overview

Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in Charlotte, NC, and McLean, VA, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization.

Position Overview

Global Guardian's Asset Security Division is seeking an enthusiastic individual for the Security Operations Center Monitoring Operator role to join our fast-paced Charlotte, NC office. The Monitoring Operator will cross train in Video Monitoring, Intrusion Detection, and False Alarms (FA). We are looking for a team member who is extremely efficient and wants to grow with us. This is an entry-level position located in-person in Charlotte, NC.

Job Responsibilities

• Function as a point of contact for monitoring assets and performing security protocols
• Respond to events and alarms through Video Monitoring, Intrusion Detection, and False Alarms (FA)
• Act on security alerts, including dispatch of local authorities when necessary
• Able to handle life-saving situations utilizing event driven Artificial Intelligence
• Conduct online site guard tours and immediate response to panic alarms
• Maintain up-to-date knowledge of, and adherence to, site protocols
• Maintain accurate records of all incidents and prepare incident reports for any events
• Perform other duties as assigned

Experience / Requirements

• Entry-level position
• 0-3 years' experience in the security industry preferred, but not required
• Proficient in Microsoft Office
• Excellent organizational skills with high attention to detail
• Ability to multitask and a strong work ethic
• Excellent oral and written communication skills
• Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other corporate team members and operational team members

Position Type and Schedule

• Full-Time (FT), hourly, non-exempt position
• Pay Range: $18.00 - $20.00 an hour
• The Asset Monitoring Center runs 24/7
• Hiring for 2nd shift (middle) and 3rd shift (night) - open availability needed
  
  

Work Environment and Physical Demands
Reasonable accommodation requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the demands of the job include:

• Exposure to stressful situations, such as challenging individuals or high-alert security issues
• Exposure to sensitive and confidential information
• Regular computer usage
• Frequent sitting and standing

Company Benefits
Medical, Dental, and Vision plans. Flexible Spending Accounts for Health and Dependent Care. Ancillary benefits including Basic Life and Accidental Death and Dismemberment (AD&D) Insurance, Voluntary Life and AD&D Insurance, Short-Term Disability Insurance, Long-Term Disability Insurance, Voluntary Accident Insurance, Voluntary Critical Illness Insurance, and Voluntary Hospital Indemnity Insurance. 401(k) plan with Traditional (Pre-Tax) and Roth 401(k) contribution options.
Equal Opportunity Employer Statement
Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact [email protected].

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