Back to Jobs

Customer Engagement Center Representative I (Remote Work Options Available)

First Citizens Bank.
Raleigh, NC
Customer Engagement Center Representative I (Remote Work Options Available) Location Remote in Raleigh, NC : Overview We are looking for candidates who are within a reasonable drivable distance to our Raleigh, NC office for a hybrid position. Are you looking for a fun and exciting career in the Financial Services Industry? Are you someone who values integrity? Are you someone who wants to help valuable customers and resolve issues? Are you looking for stability? First Citizens Bank is hiring multiple full-time representatives in our inbound Customer Engagement Center for hybrid positions. Training will be conducted remote and onsite. After training, candidates have the opportunity to work remote but that may be adjusted at any time based on business-related or performance-based reasons. Candidates must be willing to commute to our office on the 1st day and for other business initiatives as needed. Bi-lingual skills (Spanish) are a plus. Based on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Accordingly, we conduct fingerprinting, background checks (criminal, education and verification of previous employment), and drug tests prior to employment. The Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and federal law including Section 19 of the Federal Deposit Insurance Act. Hours of Operation: Monday - Friday 8am - 9pm, Saturday & Sunday 8am - 8pm, various schedules available Responsibilities
  • Serves as an initial point of contact on banking inquiries and concerns.
  • Provides support for existing and prospective clients via inbound telephone calls and live chat.
  • Resolves concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
  • Identifies cross-sell opportunities and makes referrals as appropriate.
  • Provides accurate, confidential client service through bankcard, business online banking, or general servicing knowledge.
Qualifications Basic Qualifications: High school diploma or GED with 1 year call center or customer service experience. Additional Requirements:
  • Strong verbal and written communication skills.
  • Working knowledge of PC-based software.
  • Ability to work in multiple software applications at one time.
  • Strong keyboard skills.
  • Ability to multi-task in a fast-paced environment.
  • Ability to display professionalism while interacting with others.
Other Preferred Qualifications:
  • Call center experience.
  • Bachelor's degree.
  • Financial Services experience.
  • Bilingual (Spanish).
Posted 2025-08-20

Recommended Jobs

Estimator

Five Star Painting Careers
Wilmington, NC

Five Star Painting of Wilmington is a locally owned painting service business that has been in business since 2011.  We are looking for an Estimator to join our team, our team of qualified experts liv…

View Details
Posted 2025-08-06

Front Desk Agent - Full Availability Only

Hampton Inn & Suites by Hilton Boone NC
Boone, NC

Job Description Job Description Front Desk Guest Services Agent Hampton Inn & Suites by Hilton – Boone, NC 1252 US Hwy 421 South, Boone, NC 28607 (Across from Bojangles & Bubbles Car Wash) G…

View Details
Posted 2025-07-25

Senior Accountant

Truvant
Charlotte, NC

Description POSITION OBJECTIVE: Truvant is a rapidly growing, best-in-class, customer focused global contract manufacturing and contract packaging service provider. Truvant supports some of the w…

View Details
Posted 2025-08-20

Staff Accountant

Cogent Talent Solutions
Greensboro, NC

OUR MISSION We firmly believe that small and medium-sized businesses are the most vital contributors to their communities. We strive every day to not only support the growth and profit improvement o…

View Details
Posted 2025-08-20

Discover High Point: Heart of North Carolina Healthcare!

NurseRecruiter
High Point, NC

Surgical Technologist - Cardiac Surgery - Travel - (Surg Tech) Embark on an exciting journey as a Surgical Technologist specializing in Cardiac Surgery in High Point, North Carolina! This vibrant cit…

View Details
Posted 2025-08-08

Restaurant Assistant General Manager

Noodles & Company
Jacksonville, NC

Overview:   Be a Part of Something Uncommonly Good   At Noodles & Company , our mission is to nourish and inspire every team member, guest, and community we serve. We’re hiring a restaurant …

View Details
Posted 2025-08-19

HVAC - Mechanical 1099 Contractor - Maintenance Technician

Superior Contracting & Maintenance
Raleigh, NC

Company: Superior Contracting & Maintenance Superior Contracting & Maintenance is seeking EPA-certified, insured 1099 HVAC technicians to handle rotating residential service calls and HVAC inst…

View Details
Posted 2025-07-24

Senior Mechanical Engineer - Advanced Power Generation

Black & Veatch
Cary, NC

Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to gro…

View Details
Posted 2025-08-07

In House Trade - Ceiling

Bonitz Contracting Company, Inc.
Concord, NC

Job Description Job Description Summary: Bonitz, Inc. is looking for a full time, commercial installer who has the capacity to lead and influence both internally and externally. The successful…

View Details
Posted 2025-07-27