University Program Associate

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information Classification Title University Program Associate Working Title University Program Associate Working Location (City, State) Boone, NC Job Category 5 Position Number 022151 Department UC Student Success - 202230 Description of University Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors. Minimum Qualifications

• Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least three years of office assistant/secretarial experience;
• or completion of a two-year secretarial science or business administration program with one year of responsible experience as described above;
• or an equivalent combination of training and experience.

All diplomas or degrees must be received from appropriately accredited institutions. License/Certification Required Essential Job Functions Duties and responsibilities of the position include but are not limited to the following:

• Route visitors and callers in a friendly, professional manner.
• Collaborate with others to ensure a seamless and pleasant experience for students, parents, and other visitors.
• Complete all purchasing and travel authorization forms for Assistant Vice Provost (AVP) and direct reports.
• Assist with events, staff retreats, and meetings.
• Database management of specific student populations.
• Maintain inventory of office supplies.
• Process physical plant and technical support requests.
• Departmental P-Card reconciler and Yomart.
• Oversee (including reconciling, reporting, and shadowing) department budgets for the Assistant Vice Provost and programs reporting to the AVP.
• Scheduling one-on-one meetings, committee meetings, and other scheduling requests.
• Supervise student employees (both undergrad and graduate), including student payroll and scheduling in AVP office and programs reporting to AVP if needed.
• Archiving of student records, budget records, office records, etc.
• Attend and take minutes for committees chaired by AVP and directors.

Knowledge, Skills, & Abilities Required for this Position Knowledge of policies, procedures, and precedents affecting programs within the office and at Appalachian State University. Computer skills in Microsoft Office and website management programs. Excellent written, verbal and interpersonal communication skills. Ability to practice effective communication techniques, both orally and in writing; self-starter with initiative; ability to establish and maintain effective working relationships with staff and other members of the organization. Ability to assess needs and ensure assistance is appropriate to the situation and enhance collaboration among individuals and groups. Ability to work with all programs within the office. Ability to work with the public is essential. Preferred Qualifications

• Student services background
• Familiarity with travel policies, forms and budgets within a community college or university setting
• High level of comfort with university programs such as the Banner Student module

Type of Position Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0 Work Schedule/Hours Monday - Friday; 8:00 - 5:00 p.m. Occasional hours are required outside of the typical work week. Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Physical Demands of Position Ability to arrange, store and move office supplies and equipment daily. Use of a stepladder may be required when dealing with supplies storage and retrieval. Requires extensive use of computers. Overall Competency Level Journey Salary Grade Equivalency GN07 Salary Range Anticipated Hiring Range $42,007 - $50,530 Required Functional Competencies to Successfully Perform Job Duties. Information/Records Administration: Processes pre-graduation audits, graduating senior applications, surcharge information, NCAA audits, and visiting student requests. Reviews data and information for completeness and accuracy per academic policies and procedures. (For School of Music only: Recognizes, defines, and resolves problems involving audition scheduling.) Communication-Verbal: Communicates information clearly to students, faculty, parents, staff, and administrators about services, processes, and procedures using prescribed or established guidelines. Applies judgment in releasing confidential information or to whom to refer questions. Communication-Written: Composes and organizes ideas logically, works in multiple formats such as letters, memos, or reports. Reviews sensitive student records information and edits with updated information accurately. For example: grades, memos, and advising notes. (For School of Music only: Explains and interprets audition policies and procedures to prospective students.) Pay will be commensurate with applicant competencies, budget, equity and market considerations. Posting Details Information Posting Date 11/16/2025 Closing Date 12/05/2025 Competency Level Statement Management will only consider applicants who meet the required competencies. Special Instructions to Applicants Please attach these required documents:

• Cover Letter
• Resume
• List a minimum of 3 professional references attached as a List of References with Contact Information included

Search Chair Name Shernita Lee Search Chair Email [email protected] Applicant Pool Preference External (Post on the Web) Posting Number 201502446P Quick Link Additional Information

• AA/EEO Statement:
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation. Important Contacts: Associate Vice Chancellor of Human Resources Office of Human Resources 330 University Hall Dr. Boone, NC 28608 (828) 262-3187 [email protected] Executive Director of Access & Equity (ADA/504 Coordinator, EEO Officer, & Title IX Coordinator) Office of Access & Equity 123 IG Greer Hall Boone, NC 28608 (828-262-2144) [email protected]
• Disability Accommodation Information:
Individuals with disabilities may request accommodations in the application process by contacting the Office of Access & Equity: Equal Opportunity at 828-262-2144 or email [email protected]
• Clery Act:
Clery Act Compliance Division of Institutional Integrity PO Box 32126 Boone, NC 28608 (828) 262-8111 [email protected]
• Diversity & Inclusion at Appalachian:
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally. We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all. We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.
• Background Statement:
Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.
• Eligibility for Employment:
Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed.