Family Support Partner

Are you a parent with lived experience navigating behavioral health services for your child and a passion for helping others do the same?
Join Easterseals PORT Health (ESPH) as a Family Support Partner on our Wraparound Services team. In this impactful role, you’ll use your own experience to empower families, guide them through complex systems, and support them in becoming strong advocates for their children. As an essential member of the Child and Family Team (CFT), you’ll help shape care that is family-driven, culturally responsive, and grounded in hope and resilience.

This is more than a job, it’s a chance to turn your personal journey into powerful support for families facing similar challenges.

What You’ll Do:

The Family Partner uses lived experience raising a child with behavioral health needs to provide one-on-one, strengths-based support to families. As a key member of the Child and Family Team (CFT), the Family Partner empowers caregivers to advocate for themselves, navigate services, and build resiliency. This role involves mentoring families, supporting care coordination, connecting them to community resources, and promoting positive outcomes through collaborative, family-driven planning.

How You’ll Benefit:

You’ll earn a competitive hourly rate of $18–$20.64 per hour while becoming part of a growing team that is making a real difference in the Winston-Salem community. This is a full-time, Monday–Friday, 40-hour role with travel in Winston-Salem and surrounding areas. Because we often meet families after school, the schedule requires some flexibility, with frequent afternoon and early evening hours (3–7 p.m.). In addition to meaningful work, we offer a comprehensive benefits package for benefits-eligible positions.

Our benefits include:

• Paid time off and paid holidays.
• Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA).
• Life Insurance, Disability Insurance and more.
• 403(b) Retirement Plan.
• Employee Assistance Program and Legal services, when needed.
• Applicable work mileage reimbursement.
• Public Student Loan Forgiveness qualifier (PSLF).

What We’re Looking For:

To join our team, you must be willing to provide family-centered support in home and community-based settings, collaborate with care teams, assist families in navigating systems and accessing resources, and participate in crisis phone support rotation. We also require the following:

• Must be a parent or primary caregiver of a child who has received services for I/DD and/or mental health
• Bachelor's degree in a human service field preferred
• A valid driver's license, current auto insurance and a good driving record
• Experience promoting client “voice and choice” preferred

If you’re a kind human services professional that truly believes the answer for change lies within the families and are seeking a rewarding opportunity where you can make a huge difference in the daily lives of the people you will help, please apply now at our website:

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy, compassionate partner providing exceptional disability, behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse and inclusive 2,600-member team provides meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia.

Our working environment supports employee and client health with a ‘no tobacco’ use policy (tobacco free and smoke free) in all offices, client facilities, properties, and agency vehicles.

We believe that by leveraging the unique strengths and perspectives of our workforce, we can advance our just cause, while building a healthy, sustainable organization. That’s why we listen, seek to understand & act to make ESPH an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self & Learning & Growing (IDEAL) organization.

Applicants of all abilities are encouraged to apply!