Technical Support - R&D

Technical Support Analyst (R&D Support)
Raleigh, NC
$30.00 - $34.00/Hour
Full-Time | 40 Hours/Week
4-Month Contract Assignment

Send resume to [email protected]

Join a Global Innovation Team

Are you a hands-on IT professional who enjoys solving technical challenges and supporting end users? We're seeking a Technical Support Analyst to provide on-site IT support within a fast-paced R&D environment. This is an excellent opportunity to gain experience with a leading manufacturing organization while making an immediate impact on daily operations.

What You'll Do

• Provide technical support for desktops, laptops, hardware, software, and workplace technology.
• Troubleshoot and resolve issues with laptops, docking stations, monitors, and peripherals.
• Manage and respond to help desk tickets using Jira and ServiceNow.
• Support Windows 11, MacOS, Microsoft 365, iPhone, and Android devices.
• Assist with printer support, conference room technology, and AV equipment.
• Maintain hardware inventory and equipment assignments.
• Serve as the primary on-site IT resource for employees and office operations.
• Deliver exceptional customer service and technical support to end users.

Job Requirements

Required:

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• 3+ years of hands-on IT support or technical support experience.
• Experience troubleshooting Windows, networking, Microsoft Office 365, MacOS, iPhone, and Android devices.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently while collaborating effectively with teams and leadership.

Preferred:

• Experience using Jira and ServiceNow ticketing systems.
• Experience supporting conference room and AV technology.
• Previous experience in a manufacturing or corporate office environment.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

After you , you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.