Fountain Equipment Service Technician

Job Description

Job Description

Primary Function:
The Fountain Equipment Service Technician is responsible for delivering, installing, and servicing fountain equipment at Rand Coca-Cola customer accounts. This position ensures that all equipment is maintained to company standards, delivering high-quality performance and customer satisfaction.

• Deliver and install fountain equipment at customer locations in accordance with Rand Coca-Cola’s guidelines and procedures.

• Perform field service, maintenance, and repairs on all types of fountain equipment to ensure consistent product quality and reliability.

• Maintain a professional relationship with account personnel, providing excellent customer service during every service call.

• Attend and successfully complete all required Coca-Cola Certification Training programs.

• Ensure a clean and safe work environment at all times, following all safety standards and company policies.

• Submit all service invoices within 24 hours of completing calls.

• Maintain a well-stocked, organized, and clean company vehicle.

• Dispose of all trash and debris from company vehicles daily using appropriate containers (e.g., recycling or trash bins).

• Maintain the lower warehouse interior and exterior in a clean and orderly condition on a daily basis.

• Support company athletic and special events as needed.

• Participate in a scheduled “on call” rotation , including nights and weekends, as required.

• Work beyond normal hours when necessary to complete service calls before the end of the standard shift (4:30 p.m.).

• Perform other duties or assignments as directed by management.

• High school diploma or General Education Development (GED) certificate required.

• Minimum of 3 years of experience in appliance, electrical, or refrigeration repair.

• Basic knowledge of plumbing and ability to interpret wiring diagrams and specifications.

• Valid North Carolina Driver License with an excellent driving record (7-year Motor Vehicle Report required).

• Must be at least 21 years of age .

• Ability to lift up to 65 pounds frequently and 55 pounds overhead occasionally .

• Ability to push, pull, kneel, stoop, crawl, climb stairs/ladders, bend, and stand for extended periods (up to 8 hours per day).

• Must be able to obtain and maintain all required certifications .

• Strong attention to detail, integrity, and dependability with the ability to work independently.

• Demonstrated ability to provide outstanding customer service and represent the company professionally.

• Must successfully pass a background check, Motor Vehicle Report review , and company drug testing requirements .