Production Technician

PRODUCTION TECHNICIAN

SUMMARY

At the direction of the Distribution Manager and the Warehouse Lead, the Production Technician will be provided assignments to complete installation, troubleshooting, configuration, and repair of LINET and non-LINET products at the Operations Center. The Production Technician will assist with installation and assembly of orders and for reporting any damages, bed function failures to the Technical Support Team, and if possible, repair any of the reported bed concerns within the established standards before shipping. The Production Technician will also assist in all facets of the distribution including receiving, loading of shipments, parts shipments and administrative requirements associated with the following responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, those listed below:

• Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.

• Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure.
• Perform preventative and corrective maintenance on beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders.
• Perform authorized hardware and software updates or modifications per the defined procedure.
• Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers.
• Complete ongoing education, as provided by LINET to stay current on all LINET products and technologies.

• Assist with the development and training of service procedures for new products.
• Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on LINET products.

• Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times.  
  • LINET will provide established equipment annually. LINET equipment is to be utilized by the production technician when working on LINET products and completing other assigned tasks.

• Receive, Inspect and stock all warehouse inventory
• Pull inventory from shelves and prepare them for shipment to customer-will include assembly, staging, packaging, etc.
• Will be required to take periodic inventories and keep the warehouse organized and clean.
• Ensure that all administrative processes are adhered to in a timely manner

CHARACTERISTICS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the characteristics that are necessary to perform at the expected level in this assignment.

• High level of integrity
• Learning agility
• Excellent communication skills
• Exemplary interpersonal skills – ability to work effectively with a variety of personalities and behavioral styles
• Ability to organize and manage multiple priorities and deadlines/follow-up
• Expert level of technical acumen
• Strong customer orientation
• Technical skills and the ability to utilize different tools and processes

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent
• 5 years related technical experience and/or training
• Advanced electro-mechanical repair and troubleshooting skills
• Valid driver license, ability to be insured under Company insurance per established guidelines. Drivers’ license record will be reviewed on an annual basis.
• Must be proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities

LANGUAGE SKILLS

Ability to respond to common inquiries or complaints from employees, customers or members of the business or at-large community.

MATHEMATICAL SKILLS

Ability to apply mathematical concepts and operations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand. The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The operations center is located at 10400 Bryton Corporate Center Drive. The warehouse temperature fluctuates with the seasonal weather and can be hot or cold.

TRAVEL

Some limited travel may be required.

LINET Americas, Inc. is an Equal Opportunity / Affirmative Action employer.
All candidates are selected solely on the basis of legally permissible job related criteria.