Accounts Receivable Specialist/Hybrid

Description

INTRODUCTION

Raleigh Radiology is seeking a dedicated professional to join our team. 

Join our dynamic radiology practice as an Accounts Receivable (A/R) Specialist, where you'll play a pivotal role in maintaining our financial health. You'll collaborate closely with our third-party billing and collections vendor, ensuring timely and accurate collection of patient and insurance balances. Your expertise in monitoring, auditing, and resolving issues will be key to our success, driving vendor accountability and supporting excellence across our revenue cycle. Be part of a team that values precision and operational excellence! 

Why Join Us? We offer a competitive salary based on experience and a comprehensive benefits package , including:

• Health Insurance – Medical, dental, and vision coverage
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• 401(k) Retirement Plan with employer contributions
• Paid Time Off (PTO) & Paid Holidays
• Short-Term & Long-Term Disability Coverage
• Life Insurance & Accidental Death and Dismemberment Coverage
• Employee Assistance Program (EAP)
• Voluntary Insurance Options & Lifestyle Benefits

**Hours of Work: Monday-Friday 8:00 am-4:30 pm**

Major Duties and Responsibilities:

• Serve as the primary internal liaison between the radiology practice and the external billing/collections vendor.
• Monitor vendor performance against contractual KPIs, SLAs, and revenue targets.
• Review and reconcile aged accounts receivable reports from the vendor; identify trends, bottlenecks, and missed opportunities.
• Escalate unresolved or underperforming account issues through structured reporting and communication to leadership and vendor contacts.
• Participate in recurring vendor performance meetings, contributing data-driven insights and feedback.
• Audit and validate claim status, payment posting accuracy, and denial resolution workflows.
• Investigate and resolve payer rejections, denials, and underpayments in collaboration with the vendor and internal teams.
• Identify and recommend process improvements for account follow-up, appeal handling, and patient collections.

Collaboration & Communication:

• Partner with internal departments (e.g., Scheduling, Authorization, Coding, and Finance) to ensure clean claim submission and proper reimbursement.
• Respond to internal inquiries regarding account statuses, patient billing concerns, and payer trends.
• Maintain detailed documentation of communication with the vendor and internal stakeholders.
• Generate and analyze weekly/monthly A/R performance dashboards focused on aging, collection rate, and denial trends.

Requirements

III. EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE

A. Education : Bachelor's degree in Accounting, Finance, or a related field, or an equivalent combination of education, training, and experience.

B. Experience: Previous experience in the healthcare sector preferred. 2-5 years of accounts receivable/finance experience.

C. Certification : None

D. Licensure: None

#LI-A/R