Millwork Pro - Customer Service

Millwork Pro – Customer Service

Posting Start Date: 10/7/2025

Division: Distribution

Posting Area: Manufacturing

Employment Type: Hourly FT (Non-Exempt)

Onsite/Remote: Onsite

Job Location: Lexington, NC

Job Title: Millwork Pro – Administrative Support

Location: Lexington, NC

Starting Salary: $17.50 per hour

Employment Type: Full-Time, Hourly

Work Environment: In-Person, Monday through Friday 8:00am to 5:00pm

Summary of Company Benefits:

* Health, Dental, and Vision Insurance

* Health Savings Account (HSA)

* Flexible Spending Account (FSA)

* 401(k) with 3% Employer Match

* Group Term Life Insurance and AD&D

* Employer Paid Long-Term & Short-Term Disability

* Voluntary Supplemental Hospital and Accident Plans

* Employee Assistance Program

* 8 Company Paid Holidays & 1 Floating Holiday

* Progressive Paid Time Off (PTO) Accruals

About Woodgrain:

Woodgrain is one of the top millwork operations in the world with locations throughout the United States and Chile. With 70 years of quality craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

Job Summary:

The Customer Service Associate is responsible for supporting daily operations and ensuring exceptional service to customers. This role involves processing orders, handling customer inquiries, coordinating with internal teams, and assisting with administrative tasks to maintain efficiency across various departments, including Exterior, Interior, Shipping, Pre-Finish, Transportation, and Receiving.

Duties & Responsibilities:

* Provide excellent customer service by responding to inquiries and resolving issues efficiently.

* Process orders, including data entry and order tracking, to ensure accuracy and timeliness.

* Assist in coordinating shipments, deliveries, and inventory management.

* Communicate with internal teams to ensure smooth workflow and resolve operational challenges.

* Maintain accurate records and documentation, including customer interactions and order details.

* Monitor and follow up on pending orders or customer requests.

* Support administrative tasks, such as preparing reports and organizing paperwork.

* Ensure compliance with company policies, safety protocols, and quality standards.

* Operate powered equipment if necessary (with proper certification).

 * Assist in cross-training efforts to enhance team flexibility.

* Identify and report any operational or customer service concerns to leadership. 

Requirements:

* High School Diploma or GED.

* 6 months to 1 year of customer service or administrative experience preferred.

* SAP experience preferred.

* Proficiency in computer applications and data entry.

* Ability to collaborate with internal and external customers.

* Ability to make informed, logical decisions in a high-speed environment.

* Strong written, verbal and presentation skills.

* Excellent analytical and problem-solving skills. · Expert computer skills.

* Ability to effectively communicate in English, both verbally and in writing. Additional languages preferred.

Travel: This position does not require travel to other Woodgrain locations.

Applications will be accepted until the position has been filled.