HR Knowledge Management (ServiceNow) Specialist

HR Knowledge Management (ServiceNow) Specialist Location Hybrid remote in Davidson, NC : At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. This position is eligible for a Hybrid work schedule (3 or more days a onsite a week) and will be based out of our Davidson, NC location

Responsibilities

• Responsible for the global content and knowledgebase strategy of the new HR platform (ServiceNow) for global team members, around 50+ countries
• Proactively collaborates with Communications, global COE Leaders, HR Business Partners, Technology, and other internal and external stakeholders to ensure content delivery excellence (including legal, regional global points of contact, etc.)
• Design and maintain knowledge bases, knowledge blocks, meta tagging standards, enhanced findability and ensure adherence to all standards, protocols and governance
• Manage the governance process and steering committee, including the population of authorized authors, approvers, reviewers, etc.
• Lead the content migration efforts from multiple existing systems to the new knowledgebase
• Plans and executes the curation and transformation of global and country specific knowledge content
• Support the enablement of ongoing business process needs and HR strategy through content guidelines, framework and governance
• Analyze usage data to identify gaps, create supporting content and provide recommendations to increase to increase visibility and drive traffic
• Ensures the translation of content in alignment with the company's language strategy
• Defines and manages knowledge content governance including roles and responsibilities, content creation, review, publication, translation efforts and retirement
• Create and implement documentation style guide and article templates
• Ensures content meets the style and quality guidelines; ensure search capability is optimized
• Ability to influence in a global matrixed environment and manage multiple project deadlines
• Keeps up to date with new and changing Human Resources policies and processes and leads the update and optimization of content changes
• Manages service level agreements and other metrics while providing outstanding employee and manager experience
• Leads continuous improvement projects focused on operational excellence

Qualifications

• Bachelor's degree in Human Resources, Business Management, related field, or equivalent work experience
• 5+ years of experience in content curation, authoring and management
• Knowledge of Human Resources practices and experienced translating HR concepts into knowledge articles
• Experienced leading in a global multi-language environment, proven ability to interpret multiple concepts into globally and regional applicable information
• Experienced leading HR digital content management within ServiceNow preferred
• Advanced communications and writing skills with the ability to translate complex information into employee centric content
• Proficient with content management technology
• Global mindset with cross-cultural awareness and sensitivity, ability to interpret multiple concepts into globally and regional applicable information
• Excellence organizational and planning skills
• Customer focused with the ability to effectively built trust and confidence
• Ability to build strong, collaborative relationship with stakeholders
• Able to effectively balance the needs of multiple stakeholders

Base Compensation Range is $59,300 to $77,700

Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.