IT Technician

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 13,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald’s.

We recently completed a $150 million Series D round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

We are looking for an IT Technician passionate about helping others who want to grow alongside MaintainX.

Responsibilities:

• Support, lead, and collaborate in the organization of the process and practices of the IT team.


• Provide technical support and information to users.


• Collaborate in strategic planning of hardware and software procurement.


• Maintain hardware and software inventory.


• Document and share IT processes.


• Collaborate with the security team to ensure workstation and network security.


• Maintain relationships with different employees and departments.


• Act as a key resource for configuring, supporting, and procuring hardware and software components.

Requirements:

• 5+ years of IT technician experience


• Aptitude for troubleshooting and problem-solving


• Experience in customer service


• Knowledge of computers and their hardware components


• Experience with supporting MacOS, Windows and Linux


• Experience with Google Workspace


• Experience with Mobile Device Management solutions (Kandji/NinjaOne)


• Basic knowledge of networking


• Ability to prioritize tasks when under pressure


• Familiar with Windows and macOS


• A DEC in computer science technology or equivalent


• Excellent written and verbal communication skills in English

Extra consideration for candidates with the following:

• Knowledge of command line tools


• Experience with security tools


• Ability to communicate technical information clearly to less technical users


• Ability to adapt quickly to an existing, complex environment, and learn new concepts and software


• Self-motivated, independent, detail-oriented, responsible team player, exhibiting exceptional relationship management skills


• Professionalism and integrity


• Strong interpersonal and written communication skills


• Ability to work in a fast-paced environment

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.