Dental Lab CAD/CAM Production Manager

CAD/CAM Production Department Manager – Dental Laboratory

Location: Charlotte, NC

Salary Range: $85,000 – $110,000 annually (commensurate with experience). This is not a remote role and requires applicants to be onsite.

Position Overview:

• The CAD/CAM Production Manager is responsible for leading and overseeing all digital operations within the dental laboratory’s CAD/CAM department.
• This role ensures efficient case flow, accuracy in digital intake, proper management of green-state changes, and smooth coordination across the digital production team.
• In addition to managing workflows and equipment, this position directly supervises all CAD/CAM team members and ensures the department operates at the highest level of quality and efficiency.
• This role is primarily focused on operational and team leadership rather than case design.
• Case design will be performed as needed but is secondary to managing people, processes, and daily production flow.

Key Responsibilities:

Department Leadership & Team Management:

• Lead and supervise all CAD/CAM department team members, ensuring productivity, accuracy, and adherence to lab standards.
• Provide training, coaching, and ongoing development for CAD/CAM technicians.
• Assign daily responsibilities, monitor performance, and conduct workflow and quality audits.
• Foster a positive, collaborative, and high-performing team culture.

Workflow Management & Digital Production Oversight:

• Oversee all daily operations within the CAD/CAM department, ensuring efficient case flow from intake through production.
• Manage case scheduling, prioritization, and interdepartmental coordination.
• Oversee green-state changes for scans, scan bodies, and digital case inputs.
• Manage scanning of all impressions, ensuring accuracy, completeness, and design-ready data.
• Maintain organized digital case files and ensure smooth communication with downstream production teams.

Equipment Management:

• Oversee proper use, maintenance, and calibration of all CAD/CAM equipment, including scanners, mills, and 3D printers.
• Coordinate repairs and vendor support as needed.
• Implement preventive maintenance schedules to reduce downtime and ensure consistent production quality.

Clinical Provider Communication:

• Serve as the primary point of contact for doctors and clinical partners regarding digital case questions and needs.
• Troubleshoot scan/data concerns and gather necessary clinical details for accurate case outcomes.
• Maintain strong, professional provider relationships and represent the lab with expertise and clarity.

Quality Control & Continuous Improvement:

• Review incoming scans and digital data for accuracy, completeness, and readiness.
• Identify workflow bottlenecks and implement process improvements for higher efficiency.
• Maintain and update SOPs for digital workflows.
• Ensure consistent quality standards across all CAD/CAM operations.

Qualifications:

• 3–5+ years of experience in a digital dental laboratory.
• Strong understanding of CAD/CAM workflows, digital scanning, and 3D printing technologies.
• Experience supervising or training team members (formal leadership experience preferred).
• Excellent organization, communication, and problem-solving skills.
• Ability to thrive in a fast-paced production environment with multiple priorities.

Ideal Candidate Attributes:

• Natural leader who enjoys developing and mentoring a team.
• Highly organized with a focus on workflow optimization.
• Confident communicator capable of interfacing directly with clinicians.
• Proactive, collaborative, and dedicated to producing high-quality digital results.