Triage Clinical Assistant (RN/LPN/CMA/RMA)- Huntersville Office

LOCATION:Huntersville

SUPERVISION RECEIVED: Reports to Clinical Supervisor or Office Manager

SUPERVISION EXERCISED:None

ESSENTIAL FUNCTIONS:

1. Review and complete inbox tasks.
2. Address patient calls/portal in a timely manner.
3. Assess, address, triage patient issue per Charlotte Gastro protocol and make appointments as needed.
4. Communicate information to physician via inbox/cortex.
5. Communicate physician orders/advice and test results to patient via patient portal, phone call or letter.
6. Document all instructions and responses in EMR.
7. Review pending tests file. Obtain all test results. Evaluate, scan to chart, and task physicians.
8. Document and escribe prescription refill requests per physician approval.
9. Obtain prior authorizations as necessary.
10. Prepare EMR 2 days prior to appointment date ensuring all test results and pertinent records are in chart. Utilize Epic to obtain records. For non-Epic providers that medical records have been unable to obtain records, contact the patient’s referring office. These may include, but not limited to, op notes, hospital summaries, lab reports, office notes, etc.
11. Ensure completion of Colon Recall files.
12. Maintain confidentiality in matters regarding the clinic, physicians, patients, and employees.

EDUCATION:RN graduate from accredited school of nursing, LPN graduate from accredited school of nursing, CMA or RMA graduate from accredited program.

EXPERIENCE: 2-3 years experience as a Clinical Assistant for an internal medicine or specialty practice preferred.

CERTIFICATES AND LICENSES:RNs and LPNs must have valid NC nursing license. CMAs and RMAs must have current certification. The employee must have current BLS card and CPR certification.

QUALIFICATIONS (Knowledge, Skills, and Abilities): The job holder must demonstrate current competencies applicable to job position including but not limited to:

1. Knowledge of medical terminology.
2. Good organizational skills. Detail oriented.
3. Good verbal and written communication skills.
4. Ability to establish priorities and meet deadlines.

ENVIRONMENTAL/WORKING CONDITIONS: Combination of office, exam, and other clinical settings. Frequent exposure to communicable diseases, bodily fluids, toxic substances, medicinal preparations and other conditions common to clinic environment. Irregular hours are not common, but possible.

PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 50 pounds may rarely need to lift in excess of 50 pounds (patients). Vision must be corrected to 20/20. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the use of computer equipment and has the potential to be stressful at times.

FLSA DESIGNATION: Non-exempt

TO APPLY, EMAIL YOUR RESUME TO [email protected]