Retail Sales Program Supervisor

Job Description

Company Name: ARS-Rescue Rooter Overview:

Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

We're hiring a Retail Sales Program Supervisor.

Schedule: Friday - Tuesday, Off Wednesday and Thursday

What We Offer:

• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Take-home vehicle + gas card
• Weekly direct deposit
• Flexible and Consistent work environment
• Comfortable retail and office environment
• Advancement opportunities for qualified candidates who perform

What You’ll Do:

We need a Program Supervisor to help recruit, train, support, and manage/lead a team of top notch marketers (10+) to work within our partnered retail stores (10+) throughout the Durham/Raleigh area to set appointments for our professional sales and service teams.

• The right candidate must be the type of person that "owns" a project and gets results.
• A successful Program Supervisor will be a results driven, goal-oriented, seasoned marketing and sales professional with a self-motivating, positive, and energetic attitude.
• The schedule is flexible, but this is NOT a 9 to 5 job. The right person to lead this team will need to be able to put in the hours and work to make the program successful.
• This is a retail environment so evenings and weekends are part of the job. What that means is the ability to work every Saturday and most Sundays is required as this is the high traffic times in stores and when your team will be working.
• Hold weekly team meetings to inform, motivate, and track progress vs. goals.
• Train SSAs on product knowledge (seasonal changes, IAQ materials, HVAC systems, etc.).
• Build a competitive, engaging environment through internal lead contests and challenges.
• Spend 60–65% of your time in the field coaching SSAs and working with retail store management.
• Develop strong working relationships with retail store staff and area management.
• Communicate performance updates and staffing changes to retail partners.
• Coordinate and execute store events with active involvement from store leadership.

What We’re Looking For:

• 2+ years of proven sales experience required

• Prior supervisory or team leadership experience preferred

• Strong interpersonal, organizational, communication, and sales skills

• Ability to work evenings and weekends with minimal supervision

• Comfort reading and applying technical training materials

• Related experience, advanced training, or equivalent education may be considered

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.