Information System Analyst
- Advanced knowledge of computer hardware and repair
- Proficient with configuring new laptops and desktops (PDQ and Acronis experience a plus)
- Proficient with Windows 7/10, MS Office, and O365 (Outlook, Teams, SharePoint, OneDrive)
- Basic understanding of support ticketing system (JIRA experience a plus)
- Basic understanding of networking principles and devices
- Basic understanding of Active Directory
- Field technician experience a plus
- Must be able to sit, stand and walk for long periods of time
- Ability to pick up and move equipment weighing no more than 50 lbs. without assistance
- Manual and physical dexterity
- Ability to read and understand the English language
- Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
- Valid NC driver’s license.
- Five years of general computer installation, maintenance and repair experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed
- Excellent communication, time management and problem-solving skills.
- Provide PC, printer and network support.
- Perform all PC installs and modifications.
- Perform all desktop application installations.
- Perform application configuration for new computers.
- Perform basic network administration tasks.
- Manage all PC and data backup and migrations
- Make recommendations for future technology standards.
- Maintain proper inventory of computers and hardware supplies
- Create and maintain documentation for all information technology processes and procedures.
- Assist IT Service team with phone support as needed
- Patient First – An approach to care that holds primary, the well-being and desires of the patient
- Build not Blame – Focusing first on finding fault with the process rather than the person
- Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
- C ooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
- Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.
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