General Manager

Firehouse Subs
Charlotte, NC

This position is fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines and regulations.

Responsibilities

  • Ensure the restaurant is in full compliance with all local, state and federal regulations including health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
  • Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.
  • Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® "culture" of a cheerful and fun work environment and Firehouse Subs® beliefs and values to adhere to and grow the mission and vision.
  • Ensure the profitability of the business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth.
  • Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
  • Be accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.
  • Be accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers.
  • Actively participate in Local Restaurant Marketing in the local trade area.
  • Implement and promote all Public Safety Foundation initiatives.
  • Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
  • Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities.
  • Represent Firehouse Subs® in a professional, positive manner at all times.
  • Communicate effectively to the GM/Owner any and all issues that may impact our business.
  • Maintain restaurant equipment in full working order and communicate problems immediately to Owner.
  • Able to work on their feet for up to 13 hours at a time.
  • Able to lift up to 50 lbs.
  • Any other duties assigned by the Owner.

Benefits

  • Competitive hourly wages
  • Discounts on meals
  • Friendly, team-oriented environment
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Posted 2026-01-14

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