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Concur Support Desk Supervisor

University of North Carolina at Chapel Hill
Chapel Hill, NC
Concur Support Desk Supervisor Location Hybrid remote in Chapel Hill, NC : Posting Information Department Travel Services-213630 Career Area Accounting/Finance/Auditing Is this an internal only recruitment? No Posting Open Date 11/06/2025 Application Deadline 11/27/2025 Position Type Permanent Staff (SHRA) Position Title University Program Specialist - Journey Salary Grade Equivalent GN11 Working Title Concur Support Desk Supervisor Position Number 20057151 Vacancy ID P018346 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule Monday - Friday; 8:00am - 5:00pm Work Location Chapel Hill, NC Position Location North Carolina, US Hiring Range $57,762 - $68,887 Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet . Position Summary Information Primary Purpose of Organizational Unit Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods. The mission of the Travel Services team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable. Position Summary This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods. The mission of the Travel Services team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable. The primary purpose of this position is to administer and manage all functional components of the Concur Support Desk. The Concur Support Desk will be the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System. This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University. This position will ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics. Duties will include, but are not limited to:
  • Supervise the Support Desk team by providing day-to-day guidance, training, and assistance with solving complex travel expense reconciliation issues.
  • End-user training, including training material development and creation.
  • Performing expense report audits to ensure accurate reporting of expenses.
  • Reporting of expense report and Support Desk metrics.
  • Assist with optimization of Concur Request and Expense processes and procedures to enable continued growth of the tool.
Minimum Education and Experience Requirements Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Required Qualifications, Competencies, and Experience The candidate should demonstrate excellent analysis, communication, and customer service skills. They should also have experience in understanding and applying business processes. The candidate should be able to demonstrate sound professional judgement, the ability to make independent decisions, and be able to act with integrity and function under pressure due to time constraints. Preferred Qualifications, Competencies, and Experience Experience with expense report submissions for accurate documentation and information requirements Knowledge of university, state and federal policies for compliance purposes. Ability to identify process errors and escalate issues as necessary. Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities Not Applicable. Position/Schedule Requirements
Posted 2025-11-15

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