Service Representative

Seasonal Sales & Service Representative

The Seasonal Sales & Service Representative gives students an introduction to direct customer interaction at the branch level. This position serves as a junior intern and has potential to advance to our formal Intern Program the following summer.

Accountabilities:

1. Processing transactions and servicing customer requests
2. Identifying sales opportunities through building relationships
3. This position will float between multiple locations
4. Participate in 1 to 2 virtual professional development sessions

Responsibilities:

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications:

High School Diploma or GED and 3 months customer service experience

License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided

Skill(s): Financial literacy, knowledge of retail banking products and services

Preferred:

• Sales
• Currently enrolled at an accredited collegiate institution
• Possess a positive attitude
• Strong verbal and written communication skills
• Critical thinking skills

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.