Technical Trainer (Greensboro)

JOB SUMMARY

The Technical Trainer is responsible for delivering high-quality training programs for forklift equipment to internal employees and external customers. This role ensures that technicians, operators, and related staff are trained in safe, efficient, and compliant operations, maintenance, and repair practices in accordance with OSHA, ANSI, and manufacturer standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct classroom and hands-on training on forklift operation, diagnostics, maintenance, and repair.
• Deliver operator certification courses compliant with OSHA 1910.178 and industry standards.
• Facilitate refresher training, product updates, and onboarding courses for new hires.
• Train customers and technicians in equipment usage, safety, and care.
• Develop and update training materials, manuals, SOPs, and presentations based on OEM content and internal needs.
• Customize training for various equipment types: electric forklifts, IC forklifts, telehandlers, pallet jacks, etc.
• Assess trainee performance through written exams, practical demonstrations, and observation.
• Issue operator or technician certifications upon successful completion.
• Maintain accurate training records and certification logs in compliance with internal and OSHA guidelines.
• Promote and reinforce a culture of safety-first in all training environments.
• Ensure training meets or exceeds regulatory requirements (OSHA, ANSI, state/local laws).
• Assist with safety audits and incident investigations as needed.
• Collect and analyze trainee feedback to continuously improve training quality.
• Assist with safety audits and incident investigations as needed.
• Support field service operations with real-time training when needed (ride-along, troubleshooting, and coaching).
• Perform other duties and projects assigned by management to support company objectives.
• Follow all company guidelines, federal, state, and local laws.

Core Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Education: High school diploma or equivalent with two – three years of experience. Must have a valid driver’s license.

• Communication: Effectively communicate with customers, vendors, co-workers and management. 

• Basic Skills: Excellent communication, organization and problem-solving skills. High attention to detail and accuracy and can meet required deadlines. Microsoft Office experience is required. 

• Knowledge: Must have knowledge of hydraulics, electrical systems, diagnostics, and mechanical repairs. Familiarity with OSHA forklift regulations and safety standards.

• Explaining situations clearly: Provide team members, customers and vendors with the information they need to make informed decisions.

• Dealing with conflict : Defuses conflict effectively without giving in or backing down; uses conflict as an opportunity to solve problems.

• Displays courage : Does what is right rather than what is convenient or safe; admits mistakes rather than trying to hide them. 

• Interpersonal savvy : Displays a high degree of tact and diplomacy; builds good rapport with co-workers, customers, vendors; can explain the causes of problems/issues in a way that is informative but not accusatory.

• Active listening : Pays careful attention to other’s problems and asks appropriate clarifying questions; lets them explain their situation completely; can restate a conversation accurately.

• Demonstrates empathy : Understands customer problems and concerns and displays motivation to be helpful.

• Accommodating clients : Demonstrates balance of the customers’ and organization’s needs to make sure that the client is satisfied.

• Works well with supervisors : Responds to coaching; honest and respectful of supervisors.

• Comfort with social situations : Friendly and easy to get along with, listen well and can carry on conversations. 

• Honest and trustworthy : Builds a reputation as a person who is consistent and direct while still seeking to be helpful.

• Adaptable and flexible : Likes working on new problems; can apply mechanical knowledge and skills to unusual or novel situations. 

• Develops technical knowledge : Possesses and maintains knowledge of the equipment and software used by the company; learns new things quickly and can apply the knowledge on the job .

• Documenting actions and results : Writes reports of actions taken in a clear, concise way that others can understand easily.

• Staying on task : Keeps focused on important activities; moves quickly from one job to the next .

• Personal organization : Keeps the workspace organized and clean; knows where all documents are located and maintained. 

• Managing the schedule : Determines how long a task will take and sets/changes other duties; accordingly, anticipates problems and adjusts schedule to compensate. 

• Multi-tasking : Can stay focused on several activities at the same time and switch between tasks quickly.

• Follows rules and regulations : Ensures understanding of the organization’s rules and follows them consistently at all Tri-Lift locations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Has the ability to frequently lift up to 50 pounds, bending, standing, walking, and stooping. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: 

The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a classroom, shop floor, and customer sites. The noise level in the work environment is usually moderate. Travel (regional, 25% – 50%).

TYPICAL WORK SCHEDULE: Monday through Friday 8 am to 5 pm.

TRI

Compensation details: 20-25 Hourly Wage

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