Client Intake Specialist

Description We are looking for a dedicated Client Intake Specialist to join our team in Wilmington, Delaware. In this long-term contract position, you will play a crucial role in supporting the Complex & Mass Tort Litigation practice by managing client interactions and administrative tasks. This opportunity is ideal for professionals with strong organizational skills and a passion for providing exceptional client service. Responsibilities: - Conduct intake calls with prospective clients and accurately record their information in the firm's case management system. - Direct and escalate client inquiries to the appropriate team members as needed. - Manage incoming and outgoing correspondence, including both electronic and physical mail. - Prepare and send legal documents and contracts to clients for signature using DocuSign or hard copies. - Organize and file case-related documents within the case management system. - Request medical records and follow up with clients to gather necessary information and documentation. - Utilize Microsoft Word and Excel to effectively manage projects and tasks. - Perform general office duties to support the team's operations. - Handle case-related projects and additional responsibilities as assigned. Requirements - Proficiency in case management software and document handling processes. - Experience working with tools such as Aderant, Adobe Acrobat, and Automated City Register Information System (ACRIS). - Strong communication skills, particularly in client intake and phone screening. - Ability to manage calendars, billing functions, and claim administration effectively. - Familiarity with mass tort litigation processes and procedures. - Competence in using Microsoft Office programs, including Word and Excel. - Exceptional organizational skills and attention to detail. - Ability to work independently and collaboratively in a fast-paced environment. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .