Customer Service Representative
Now Hiring Customer Service Representative!
Full-Time
Location: Charlotte, NC
Position Summary:
The role of the Customer Service Representative is to be responsible for processing sales orders, assisting with filing, managing open orders and heavy data entry.
Essentials
- Data Entry
- Answering Phones, directing Customers to appropriate personnel
- Verifying Contract and PO’s received, identifying layout & materials requested , working directly with the Sales team on any discrepancies.
- Create Job Packet to include all necessary paperwork.
- Enter Sales Orders with completed information within ERP system - Syteline.
- Keeping Orders Updated as needed, working directly with Sales and Scheduling.
- Calling Customers ahead to confirm scheduled dates.
- Logging Technician Wages
- Assist in Invoicing and Billing
- Customer Service
- Scan/Email documents daily to corporate .
- Maintaining Customer Files
- Other Duties as assigned by the manager.
Job Competencies:
- Ability to work well with others in a small team environment.
- Strong problem-solving, critical thinking and decision-making skills
- Strong service mentality
Qualifications:
- 2+ years’ experience in an administrative or customer service-based role.
- Strong computer skills (Office, Word, Excel, Outlook)
- Knowledge of the construction industry .
- Keen attention to detail
- Strong time management skills
- Excel, QuickBooks, and ERP experience preferred.
- Knowledge of construction industry is a plus.
Physical Demands:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times.
Work Environment:
This is a full-time position. Office environment.
Travel:
Some travel may be required for this position (<5%)
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