Refunds Specialist

Title: Refunds Specialist

Location: Charlotte, NC

Compensation: $21.00 – $28.00 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

About the Opportunity:

Addison Group is seeking a Refunds Specialist on behalf of our client for a contract-to-hire opportunity within a growing healthcare organization. This role is part of the revenue cycle team and focuses on resolving credit balances, processing refunds, and ensuring compliance with payer and patient financial policies. It’s an excellent opportunity for someone who is detail-oriented, motivated, and eager to contribute to a high-performing team environment.

Key Responsibilities:

• Review patient accounts to identify overpayments and determine appropriate refund actions
• Process refunds to patients and insurance carriers accurately and in accordance with established guidelines
• Analyze account activity to validate balances prior to issuing refunds
• Research and resolve discrepancies, including duplicate payments, incorrect postings, and overpayments
• Maintain thorough and accurate documentation of all refund transactions
• Communicate with patients, payers, and internal departments regarding refund inquiries and status updates
• Work closely with billing, coding, and payment posting teams to resolve issues contributing to credit balances
• Monitor assigned work queues to ensure timely completion within service level expectations
• Identify patterns in refund activity and suggest improvements to reduce recurring issues
• Assist with audits, reporting, and special projects as needed

Requirements:

• Minimum of 2+ years of experience in healthcare revenue cycle, with a focus on refunds, accounts receivable, or payment posting
• Experience with physician/professional billing strongly preferred
• Familiarity with insurance follow-up, collections, and payer processes
• Experience working with electronic medical records or billing systems (Athena experience a plus)
• Strong attention to detail with a high level of accuracy in financial transactions
• Solid analytical and problem-solving abilities
• Strong communication skills with the ability to interact professionally with patients, payers, and team members
• Ability to manage a high-volume workload and work independently in a fast-paced environment
• Basic understanding of medical terminology preferred

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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