Collections Analyst

Collections Analyst

JOB-10046247

Anticipated Start Date

May 4, 2026

Location

Charlotte, NC

Type of Employment

Contract Hire

Employer Info

O ur client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

W e are seeking a proactive and analytical Senior B2B Collections Specialist to drive improvements in collections effectiveness and cash flow performance. This role focuses on managing key customer accounts, reducing past-due balances, and leading strategic initiatives to improve Days Sales Outstanding (DSO).

Job Description

• Manage timely collection and resolution of past-due accounts receivable for key customer accounts
• Develop and execute strategic action plans to improve cash flow and reduce delinquency
  
• Monitor past-due trends and provide proactive, data-driven recommendations
  
• Build and maintain strong relationships with key external customers and internal stakeholders
  
• Collaborate with Cash Applications to resolve open credits and refund issues
  
• Lead initiatives to improve DSO across assigned accounts
  
• Perform root cause analysis and drive process improvements to enhance efficiency
  
• Participate in and lead governance calls to ensure goals and service level agreements (SLAs) are met
  
• Support and oversee third-party collection teams, providing guidance on escalations and performance improvement
  
• Champion continuous improvement efforts, including Kaizen events and process optimization projects
  
• Lead and support SAP-related system improvements
  
• Manage dispute resolution processes effectively
  
• Challenge existing processes and identify opportunities for operational enhancements
• Shift: 8am - 5pm ET, 1 h lunch

Skills Required

• Minimum of 5+ years of B2B collections experience with strong knowledge of the order-to-cash process
• At least 1 year of recent SAP experience (within the past 3 years) required
• Proficiency in Microsoft Excel, Word, and Outlook
• Strong communication skills (written and verbal) with a customer-focused approach
• Advanced Excel skills for data analysis and reporting
• Proven ability to analyze data, identify trends, and implement effective solutions
• Experience coaching, mentoring, and guiding third-party or offshore teams
• Strong problem-solving and decision-making abilities
• Ability to work independently and collaboratively in a fast-paced environment
• Continuous improvement mindset with a focus on efficiency and results

Preferred Qualifications

• Experience with Get Paid collections software
• Familiarity with portal uploads, particularly government platforms such as PIEE (WAWF) and IPP.gov
• Relevant certifications or specialized training in finance or collections

Education

• Bachelor’s degree in Accounting, Finance, or a related field preferred

Pay Rate

• $28 - $34 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.