Desktop Support Technician II

Kforce has a client that is seeking a Desktop Support Technician II in Greenville, SC. Duties:

• Desktop Support Technician will evaluate hardware and software requests and provide solutions based upon business requirements and corporate standards, documenting as appropriate
• Supports and maintains the end user environment; This may include configuring new hardware, reviewing and addressing virus alerts, installing and troubleshooting software including patches, and performing tests
• Provides direct support to users for supported hardware, software and devices; This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site)
• Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers); Installs and maintains related software, and wipes data prior to destruction or reissue
• Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution
• As a Desktop Support Technician, you will perform facility moves under guidance
• Ensures compliance with relevant policies and regulations, and escalates any concerns as appropriate
• Choosing effectively from among many different procedures or approaches in order to implement a solution
• Experience supporting A/V Teams Conference Room Equipment and MacBooks in an Enterprise environment
• Possesses working knowledge of standard end user hardware and software and able to address most issues by following established procedures
• Has expertise in standard end user hardware and software and the ability to resolve client issues
• Has a basic understanding of network connectivity and infrastructure
• Works to assess the client's comfort level with technology, and potentially manage their anxiety and stress
• Comfortable in an ongoing dialogue with clients that may at times be vague, confusing and/or stressful
• Understands the technology organization and where and when to escalate client or operational problems