Mobile Crisis Management Support Specialist (AP)

Job Description

Job Description

Summary:

The Mobile Crisis Management Support Specialist, as an Associate Professional (AP), provides supportive interventions and case management under the supervision of a Licensed Professional (LP) or Qualified Professional (QP). This role assists in stabilizing beneficiaries during mental health or substance use crises in community settings, supporting the MCM team’s first-responder model. The AP ensures compliance with NC Medicaid Clinical Coverage Policy 8A and contributes to the implementation of the beneficiary’s Person-Centered Plan (PCP).

Essential Duties and Responsibilities:

• Support in-person crisis interventions, such as de-escalation, safety planning, and psychoeducation, under the direction of the LP or QP (page 35 of NC Medicaid Clinical Coverage Policy 8A).
• Assist with crisis triage and data collection for assessments, using tools like NC-SNAP or ASAM Criteria, as directed (page 36 of NC Medicaid Clinical Coverage Policy 8A).
• Implement supportive interventions from the beneficiary’s PCP, such as teaching coping skills or facilitating family involvement.
• Coordinate with community resources (e.g., shelters, outpatient providers) to support linkage to follow-up services.
• Document interventions in service notes, including date, purpose, intervention details, duration, and effectiveness, per Subsection 5.8.2 (page 8 of NC Medicaid Clinical Coverage Policy 8A).
• Participate in 24/7 first-responder coverage, responding to crisis calls as part of the MCM team (page 35 of NC Medicaid Clinical Coverage Policy 8A).
• Support telehealth follow-up activities (e.g., scheduling consultations) under LP/QP supervision, per Policy 1-H (Attachment A, page 30 of NC Medicaid Clinical Coverage Policy 8A).
• Maintain compliance with supervision plans, reviewed annually, and adhere to client rights and HIPAA regulations (Subsections 5.6 and 7.1, pages 6, 11 of NC Medicaid Clinical Coverage Policy 8A).
• Participate in all required training and education as mandated by the specific service line and clinical coverage policy.
• Available for on-call shifts.
• Ability to travel to community locations and respond to crises in potentially unpredictable environments.
• Other duties as assigned.

Supervisory Responsibilities:

This position does not oversee staff.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education/Experience

• Bachelor’s degree in a human services field or a related field, per 10A NCAC 27G .0104 (Subsection 6.3.2, page 11 of NC Medicaid Clinical Coverage Policy 8A).
• Minimum of 1 year of experience in mental health or substance use services, or 3 years if non-human services degree.
• Minimum of one year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations; and 20 hours of training in appropriate crisis intervention strategies within the first 90 days of employment.
• Must meet Associate Professional status as defined in 10A NCAC 27G .0104, with documented competencies in crisis support and population-specific needs.
• Experience in high-pressure crisis settings (e.g., emergency services) preferred.
• Familiarity with peer support models or community-based care preferred.

Required Skills/Abilities

• Basic knowledge of crisis intervention, case management, and community resources; ability to work under supervision in community settings.
• Must be qualified to provide age-appropriate services to the population served.
• Able to write legibly and/or possess basic word processing skills or be willing to learn.
• Requires flexibility in scheduling and availability to adequately meet the service needs of the consumer/family and other team members.

Certificates, Licenses, Registrations

• Valid NC driver’s license, reliable transportation, and availability for on-call shifts.
• CADC preferred.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed primarily in the client’s home and in the community and may involve exposure to cigarette smoke, domestic animals/pets, household pests, uncomfortable heating/cooling, and other issues related to the domestic location in which service is delivered.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk and hear; and taste and smell. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must be able to lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to drive and operate a personal vehicle safely and adhere to all applicable state and traffic laws.

*Competitive salary based on experience and licensure, plus on-call stipends.*