Customer Service Representative

IntelliPro Group Inc.
Gastonia, NC
Title: Customer Service Representative
Location: Gastonia, NC 28056
Duration:12 Months
#8692
Pay Rate: $20/hr- In-Person Interview

Knowledge, Skills & Abilities

Required:
  • Proven verbal and written communication skills.
  • Ability to exercise good judgment with minimal supervision.
  • Excellent analytical skills, decision making ability, negotiation and problem-solving skills.
  • Must have basic knowledge of computers, including Customer Information Systems, Microsoft Office products (Word, Excel, Outlook, etc.).
  • A basic understanding of organization/department/section policies/procedures.
  • A basic understanding of billing, rates, credit, energy usage, and customer accounts.
  • Demonstrate the ability to de-escalate a call with irate and difficult customers.
  • Identify and resolve basic routine issues.
  • Work varying shifts, nights, weekends and during emergency situations.
  • Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
  • Excellent interpersonal skills and ability to function within a team.
  • Punctual and ability to plan and use time effectively.
  • Flexibility with respect to shifts.

Posted 2026-05-12

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