Customer Experience Specialist

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

Are you eager to build a professional career with opportunities for growth and a strong attention to detail? This role may be for you! We are excited about adding a  Customer Experience Specialist  who has a team player attitude, solid interpersonal skills and an eye for detail. to join our growing Customer Support Segment Broadband team! This role is onsite, and you will need to be at our Catawba, NC office five days a week.

How You'll Help Us Connect the World:

You will work closely with key customers to complete CommScope product orders, from the point of quotation through to shipment.

• Assist with product selection, quote generation, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials.
• Resolve customer concerns by using company process knowledge
• Develop and maintain working relationships with key customers

Required Qualifications for Consideration:

• 3+ years of sales support, customer service, or related experience
• Expertise with MS Office and the ability to learn computer programs easily
• Ability to work in the Catawba, NC office five days a week (Monday-Friday)

You Will Excite Us If You Have:

• SAP exposure
• B2B customer support experience
• Bachelor's Degree
• Experience using formulas, V lookups, pivot tables, charts within Excel

The candidate will be rewarded with a comprehensive benefits package, including, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enabling game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for tomorrow's needs.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [email protected].

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