HVAC Operations Supervisor

Job Title: HVAC Operations Supervisor

Overview

The Supervisor oversees daily HVAC production, installation workflow, and technician coordination at a single branch. This role ensures all work is completed safely, efficiently, and to company quality standards. The Supervisor supports field execution, monitors productivity, ensures job readiness, and maintains compliance with operational procedures and state licensing requirements—contributing directly to branch performance and customer satisfaction.

Key Responsibilities

Operational Leadership & Daily Oversight

• Manage daily HVAC installation and production activities, ensuring schedules, crews, and materials are aligned.

• Monitor KPIs including: job quality, completion times, labor utilization, and safety compliance.

• Enforce installation procedures, workmanship standards, and customer service expectations.

• Provide troubleshooting support and escalate issues as needed..

Production & Workflow Management

• Oversee job staging, equipment readiness, inventory planning, and material allocation.

• Ensure technicians have accurate job packets, permits, and instructions.

• Track labor productivity, installation throughput, and material usage to support efficiency and profitability.

• Conduct quality checks, post-install inspections, and required documentation for warranty and regulatory compliance.

Team Support & Development

• Provide daily coaching and support to technicians and apprentices.

• Drive training on installation methods, safety practices, and equipment handling.

• Promote teamwork, accountability, safety, and continuous improvement.

• Conduct safety briefings, jobsite audits, and equipment/tool inspections.

Customer Experience & Communication

• Coordinate with customer service and sales teams on scheduling and customer expectations.

• Support technicians in addressing onsite customer questions or concerns.

• Ensure completed installations meet all quality and customer satisfaction standards.

Administrative & Compliance Responsibilities

• Assist with timecard review, documentation accuracy, material tracking, and safety.

• Maintain compliance with North Carolina HVAC licensing and regulatory requirements.

• Support branch leadership with reporting, job costing inputs, and material/equipment requisitions.

Qualifications & Experience

• 3–5 years of residential HVAC installation or production experience; 1–2 years supervisory experience preferred.

• Understanding HVAC installation processes, equipment, and jobsite best practices.

• Proven ability to lead small teams, manage workflow, and uphold quality and safety standards.

• Ability to read and interpret job plans, specifications, and installation instructions.

• Strong communication, organizational, and problem-solving skills.

• Basic proficiency with field service or job management software (e.g., ServiceTitan).

Education & Certifications

• H3-T Heating Technician License — required to hold, maintain, or obtain.

• EPA 608 Certification, Universal preferred — required to hold or maintain.

• H3-I Heating Group 3 – Class I Contractor License — strongly preferred; authorizes work in residential, commercial, and industrial environments.

• Valid driver’s license and ability to travel locally.

• SP-PH Special Plumbing & Heating License — strongly preferred; permits limited HVAC-related electrical work.

• High school diploma or equivalent required; technical/trade school training preferred.

• OSHA 10 or OSHA 30 certification preferred.

Core Competencies

• Strong teamwork and communication abilities.

• High attention to detail and adherence to quality standards.

• Ability to support technicians in troubleshooting and field execution.

• Commitment to safety, jobsite organization, and customer satisfaction.

• Continuous improvement mindset and willingness to learn and grow.

You should be proficient in:

• HVAC
• Project Management
• Refrigerants
• Supervisory Experience
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair

Machines & technologies you'll use:

• HVAC Systems
• Box Trucks